Poor client service for an overheating complaint

<p>It has been more that two weeks now since I dropped my Peugeot 4008 off at Peugeot Kempston in Isando. It took it in following an overheating engine warning light appeared suddenly a few weeks prior, a technician was send out and said the fan is not 'kicking in' when my engine reaches operational temperature and should be booked in. I have constantly have to follow up.</p> <p> </p> <p>Besides the inconvenience of not having a car, this is highly frustrating with nothing done at the workshop.</p> <p>last week I was told my cylinder head was removed and part had to be send to the engineering division, this on the day that I had planned to collect my car.</p> <p>on Friday 24 Mar I called again, and was told they need approximately another two weeks. I was also promised that by 27 Mar I would have feedback on the preliminary findings and a courtesy car prepared.</p> <p> </p> <p>Towards end of business 28 Mar another message was left to urgently call me with progress and when I can collect the courtesy vehicle.</p> <p> </p> <p>My car is still under warranty and I expect this to be dealt with efficiently.</p> <p>I also expect frequent communication and a courtesy that is of the same standard as my car, nothing less.</p> <p> </p> <p>The inconvenience goes without saying I reside in Glenvista Johannesburg and work in Pretoria.</p>