CM
Christiaan M
1 reviews | Active since Jan 2019
14 Jan 2019, 21:05
Poor After Sale Service from Peugeot in South Africa
It is now two months that I have been waiting for a rear window for a Peugeot 208. Today I have contacted Zanelle at the Customer care to inquire about the delivery. She has promised that the whole matter would be escalated to the parts Manager. She promised me feedback within an hour. Nothing has happened.
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Replies (3)
Peugeot Citroen South Africa's replyOfficial
15 Jan 2019, 13:39Your Parts complaint is respectfully noted, contact will be made today. Apologies for the inconvenience caused.
Thank-you
PCSA Management
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Thank-you
PCSA Management
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Peugeot Citroen South Africa's reply15 Jan 2019, 13:39
Official
Your Parts complaint is respectfully noted, contact will be made today. Apologies for the inconvenience caused.
Thank-you
PCSA Management
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Thank-you
PCSA Management
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CM
Christiaan M's updateReviewer Update
15 Jan 2019, 14:12I received a call now from Zanelle informing me that the part ordered on the 12 of November 2018 was only dispatched on 3 January 2019, with ETA 14 Jan 2019. Today is 15 January and she will give feedback on 17 January. In December 2018 I was told that the part would arrive in South Africa (PE) on the 21st of December. Somebody is telling stories.
I have tried to call the number given in the response from PCSA Managment. Only response was that the number does not exists. Can PCSA Management explain this?
CM
Christiaan M's update15 Jan 2019, 14:12
Reviewer Update
I received a call now from Zanelle informing me that the part ordered on the 12 of November 2018 was only dispatched on 3 January 2019, with ETA 14 Jan 2019. Today is 15 January and she will give feedback on 17 January. In December 2018 I was told that the part would arrive in South Africa (PE) on the 21st of December. Somebody is telling stories.
I have tried to call the number given in the response from PCSA Managment. Only response was that the number does not exists. Can PCSA Management explain this?
Peugeot Citroen South Africa's replyOfficial
15 Jan 2019, 14:20Respectfully noted that Zanele has contacted you. As per PCSA Parts the estimated time of arrival is 17 JAN 2019. Additional feedback will be granted tomorrow.
Thank-you
PCSA Management
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Peugeot Citroen South Africa's reply15 Jan 2019, 14:20
Official
Respectfully noted that Zanele has contacted you. As per PCSA Parts the estimated time of arrival is 17 JAN 2019. Additional feedback will be granted tomorrow.
Thank-you
PCSA Management
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