PB
Princess B

1 reviews | Active since Oct 2019

09 Oct 2019, 09:33

Peugeout Vereniging and Peugeot SA SERVICE VERY POOR I WILL NOT RECOMMEND IT ANYWHERE

I have ordered a key at Peugeot SA 2 Months going for 3 months which is from end of July to date.I was asked to pay a deposit of which I paid then I was told that it will only take 2 weeks and I waited.

In 2 weeks still I was not called I had to call them and I was told that Peugeot is having challenges with vehicle parts then I understood.In 2 weeks after that was told to come after several calls I have made eventually Dorin and George from Peugeot Vereeniging called me to say my key is ready only to find out that it was only opening the car manually but could not start the vehicle and I was told that it is rejecting the coding so George will order another key till now I am still waiting i have made several calls then I would be told that the only person working with my problem is George from the parts departments and he is on leave I will be called the minute the key is available.No one called me until I took a further step to call Peugeot SA and spoke to Zanele given the ***-002137 and I was told by Zanele that my problem will be solved soon.I waited for a feedback no one called back today is a week I am very disappointed at Peugeot SA and its Peugeout Vereeniging the service is very poor I would not recommend any one to support Peugeout I am struggling to open my car as it is opening manually I do not even have a spare key.I AM VERY ANGRY .When I call *** Peugeot SA and I can not go through it keeps on saying they open at 8-5pm Monday to Friday then it ends you can not leave a message nor talk to an operator so I can not go through to Peugeot the service is very poor.

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Replies (1)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply09 Oct 2019, 14:54
Official
Apologies for the delay, please be advised the dealership has received the key.  Customer Relations will follow up accordingly.

Thank-you
PCSA Management