DR
Dianne R

1 reviews | Active since Feb 2011

16 Oct 2019, 12:19

PEUGEOT, WHAT THE SERVICE?

We are utterly disgusted with the after service of parts. We ordered synchronizer springs on a Peugeot Boxer from Peugeot Centurion ON THE 14TH AUGUST 2019. We were told the parts would arrive on the 27 August 2019. After much run around and many phone calls + no returned calls due to Peugeot Centurion taking stock for days in a row, we got an email on the 11th from Vincent who said there was a back order from France. We laid a complaint with Peugeot South Africa (***) on the 12th of September from Peugeot SA and that parts would arrive on the 4th October 2019. No feedback! Called again inquiring where our parts are. Belenda Masimeni told us the parts were delayed to the 15th October 2019. Today is the 16th October, and we have called Belenda again just to confirm that our parts have been delayed to the 25th October. Our client is furious! What bad service is this Peugeot!! #Pathetic #badbusiness #peugeot TWO MONTHS WAITING FOR YOU TO GET PARTS IS OUTSTANDINGLY BAD AND A DISGRACE TO THE FRENCH.

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Replies (2)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply16 Oct 2019, 13:10
Official

Dear Dianne

Peugeot South Africa acknowledges receipt of your complaint and sincerely apologises for the frustration/inconvenience caused. 

Kindly allow up to follow up regarding this matter and update you accordingly. 

Kind regards
PCSA Customer Relations
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply16 Oct 2019, 15:36
Official
Dear Dianne

Active case ***

 

Vehicle                     :Peugeot Boxer

VIN                         : VF3ZCPMNC***7

Customer              : Samantha Autobox

Contact                  : ***

Customer called in 17/09/2019   stating that  on 11/09/2019 she ordered  Part #  232519 - Synchro  spring x 2 - 
17/Sep 2019 we  escalated to PCSA parts (WIP 15529 was cancelled due to the closure of 03 Pretoria Hub¸ new WIP n° 10596 from 01 Peugeot SA - Midrand was created 02/09/2019. 
Customer was granted ETA for 15/10/2019
On 11/10/2019 we followed with PCSA Parts and we were granted new eta. 
Customer was then granted ETA for 25/10/2019.

Kind Regards
PCSA Customer Relations