Peugeot South Africa & Westvaal Peugeot are ******** South African Peugeot owners

Peugeot SA, a sham or a ****? NO TRUST OR FAITH IN PEUGEOT AS A BRAND. They don't deserve this one star nor our South Africans business. Yet in Europe , the service seems so much better, hence our conversion from another brand to Peugeot. Peugeot SA is giving the international brand a bad name and are taking South African owners for a ride. Biggest mistake to buy a Peugeot, as the after sales service is definitely the worst in SA. Despite new management, no one is taking responsibilities for shoddy work, holding our cars hostage, because they have no parts in South Africa and only order as per each repair. They are milking our warranties, by first checking what is available in the plan to spend and then give the customer a price if we are lucky. As per personal experience Peugeot SA and namely Westvaal Peugeot in Somerset has allowed mechanics that are not certified nor experienced on Peugeot vehicles to work on my husband’s car, GTI 308, whereby they have fixed the wrong parts with dire ramifications and costs, because they ignored the initial diagnosis by an independent mechanic.

They have our car since January 7th, 2020 for more than 2 months now and no help from Peugeot head office has been forthcoming. The call center agents are not allowing me to escalate the issue and am left at the mercy of the dealership, whose dealer principle, Juan van De’venter seems AWOL, as he refuses to return any of my calls or see us. My husband is disabled and has Multiple Sclerosis, a crippling auto-immune disease. Peugeot has sent my husband into a relapse due to this stress, that he now has to be treated every second day. We have been left car less and destitute that we had to incur further costs to rent a car just to get him to his treatments. Peugeot has no courtesy vehicles apparently as they are broken down and are also awaiting repairs. Despite numerous calls and complaining Peugeot SA is throwing their arms up in the air and blaming Peugeot in France for lack of parts and the lengthy waiting periods in South Africa. The dealership is a new acquisition / partnership by Peugeot and they are saying that Peugeot SA has made promises to the brand and are not upholding it, hence the work backlog and delays. It is indeed a blame game at Peugeot SA. Up to date we still have not been given the cost of all the unnecessary repairs done. Effective communication from Peugeot in general is nonexistent. We have to chase up as to the progress and still get excuses.

The Workshop manager Robin James refused to acknowledge nor run tests for the ECU. Instead he chose to do other repairs, whose fault codes stemmed from the ECU being damaged. It took him 2 months to diagnose that it was the ECU, after running up repair costs to fix the wrong things and as well fix what the pipe they broke. According to the workshop manager, Robin James. - the battery was not powerful enough to give them a reading, hence, they sold us a new battery. - - thereafter, the “water cooling unit needed fixing as it was not allowing them to get any further to test the ECU” verbatim as per the workshop manager - Thereafter when it was time to pick up our car,(2 months later) despite replacing the cooling unit, at which point I am assuming they would have gone over the pipe as well, they held the car back to say that the pipe to the unit is broken and will take 6 weeks to get the part in. Why are we being billed for this? -I reached out to PGSA head office and after complaining numerous times, the pipe arrived in Cape Town and was fitted in 2 days and was fitted. -when we called to pick up the car last week (25th), Robin James the workshop manager was not available as he left for the day. I again reached out to PGSA, and only the following day, did they inform us that the engine light has come on and it’s the ECU that now has to be replaced. NOTE: 2 months after the it was initially diagnosed as the ECU problem, by our independent mechanic, whom they chose to ignore. -I had no choice but to reach out again to PGSA head office, and all I got given was the run around, and asked to escalate the problem and was not allowed to. The call center agents and receptionist are giving me the run around and continuously puts me on conference call with the dealership that I was complaining about. It has now been a week and still no progress. No one is taking responsibility and are acting as if they are doing me a favor and the dealership is upset that I have attempted to escalate this to the call center, after 2 months and to no avail. I am at my wits end and now angry and in debt, for a car we bought cash, one that has full-service history with Peugeot only, and has an extended warranty.