PEUGEOT SA DOESN'T KEEP THEIR WORD

My car was taken in the morning of the 31st Aug 2017 at Peugeot Welkom (FS) to get a new key. I made payment the same day at 12:23 and was told I would get my car on Friday 01 Sep 2017. Friday came and I called into follow up with Karen Peugeot Welkom and she told me that Peugeot Headoffice / parts department in Johannesburg had issues etc and was told that the key will be dispatched on Friday via an email that was forwarded to me by Karen at Peugeot Welkom from their Parts Administrator in Johannesburg . Which read "Good day! All invoices printed after cut off time due to printing error, all parts ordered yesterday will be leaving today Sorry of inconvenience…?!". Took it upon myself to call Peugeot SA Head Office on ********** to follow up spoke to the operator who transferred me to their customer care. Spoke to Kiran and explained the whole situation and that I was told I would have my car sorted by today 01 Sep 2017 and he said he will follow up and get back to me. Kiran called me back late afternoon and told me that he spoke to their parts department and they said they will courier it overnight and it should be in Welkom Saturday morning and he said he will also call the lady in Peugeot Welkom to inform her. Asked him if it would be possible to go collect the key myself and deliver it to Welkom, he rep**** no. Saturday 02 Sep 2017 called spoke to Karen at Peugeot Welkom to follow up and she said nothing had arrived as yet and that she tried to call Peugeot SA Head Office and the courier company they usually use but there was no answer from both. Called again and she told me that she spoke to the courier company and they said they did not collect anything from Peugeot Parts for delivery to Peugeot Welkom. She then said well she is not sure if they used another courier company or what but she will wait until around 12:00 so see if something arrives and will call me back. Around 12:00 she called and told the key is still not there but if it so happens that it will arrive after they have closed she will leave a note and ask them to call her so that she can collect it and get it sorted for me. Today is Monday 04 Sep 2017 I still had to call Peugeot Welkom to speak to Karen to follow up on how far they are but operator said she was busy on another call and will call me back. 10:10 Called Peugeot SA Head office customer care spoke to Kiran yet again he said he will have to follow up with their parts department etc. Told him but I don't understand what is seriously happening because he said that the key will be couriers overnight on Friday and today is Monday and still does not seem like anything had been done. He then told me the information he gave me was what he got from their Parts department and I told him I was even willing to go collect that key myself and he told me it is not possible next thing they do is not to keep to their word. Asked him if he I should not blame him who else should I blame because I spoke to him and he gave me information. Its already 11:53 and still I have not received a call back from him. This is so annoying because told both parties that I need my car as soon as possible and its seems like they just took me for a ride. While on the other hand I am incurring additional costs on calls and travel cost because on Saturday someone traveled from other town which is over 50km to Welkom to go collect the car which was no read and still is not. This company is not to be trusted more so no one to take responsibility and they do not keep to their word. STILL WAITING and time is still ticking and my time has been wasted.