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Mlungisi Q

1 reviews | Active since Jul 2014

21 Nov 2018, 17:14

Peugeot NorthCliff

I purchased a used vehicle from Northcliff Peugeot on the 30/10/2018 and immediately after collecting the vehicle i noticed that the car had worn-out brake pads and brake disks. As if that was enough to cause someone to lose his/her mind, two days later the car had an engine light switch on.

I communicated with the dealership of cause and for 3 weeks now i have been driving the vehicle without getting any substantial assistance with the vehicle i had just purchased. I have taken the vehicle to the dealership as per their request and till to date this is not sorted.

This is however the least of my issue with the dealership. The management from Northcliff Peugeot have one of the most *********** staff members i have ever experience. I have not received an apology from this dealership since i started experiencing issues. I have spoken to the branch manager and i still have my vehicle with the same issues even after they came to collect the vehicle to repair it.

Now you would ask yourself why ask for the vehicle if you are not planing to repair it.

I am truly disappointed with Peugeot South Africa for allow such dealerships to represent them.

I since have cancelled my dealer after almost a month with the vehicle due to something that should have been picked up when the roadworthy test was done. Even after my grievance and frustration with this issue, i still have not received a simple apology from anyone from Peugeot or the Dealership.

I recommend you investigate your vehicle thoroughly the next time you test drive one of their used cars.

Just unbelievable that a reputable company like Peugeot would treat customers like this

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Replies (1)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply21 Nov 2018, 17:35
Official

PCSA is aware of your complaint, apologies for the inconvenience and frustration caused.   Your emails received and the responses from Northcliff dealership is respectfully noted.  I have included you on my response to the Dealer requesting a way forward.  Your reference number Case ***.

Additional feedback will be granted tomorrow morning Sir.

Thank-you
PCSA Management 
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