AS
Andre S

1 reviews | Active since Apr 2019

05 Sept 2019, 12:11

Peugeot most pathetic after sales service fixing the poor quality car

I have battled for over a year with my car. From aircons to windows to parts rattling for months waiting for it to be resolved. I have been thrown from pillar to post as it seems no dealership wants to keep Peugeot which means clients suffer as there is no after sales service. I was sold on the fact that the car is affordable to maintain with great fuel consumption. This is not the case, I had to beg for support , breaks will cost close to R6000 to replace and I get about 8-10L /100km... May as well drive a bakkie. Initially the customer support team was helpful but seems they got fed up with fixing or trying to fix the car and has since told me to take my issues to the ombudsman indicating they will assist as long as it suits them. If there was proper after sales service my issues would have been resolved in days maybe weeks but everything is a painful long winded experience with Peugeot. Don’t get ****med by them. By something reliable with after sales service which won’t bankrupt you and some day offers a trade in value

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Replies (1)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply20 Sept 2019, 08:25
Official
PCSA is aware of your complaint regarding the rattles, the dealership and PCSA Technical has assisted to the best of our ability.  You have confirmed the rattles are now gone.
Thank-you
PCSA Management