EB
Esther B
1 reviews | Active since Jun 2013
16 Jul 2020, 17:23
Peugeot Menlyn bad service - refused to refund for a part despite their policy
Today Peugeot Menlyn refused to give me a refund despite the declaration on the invoice allowing a refund within 10 working days etc. But worse is that their assistants Michael and Alan, persuaded and convinced me me to take a wrong part even after I questioned the size which was smaller than my sample. He assured me the part was correct and that their technician assures me it is a correct part. The manager a Mr Snyman blatantly refused saying I was supposed to know - I brought a sample for a reason! the manager said the sample does not matter - really?! I logged a complaint with the OMBUDS today. What should I do with this wrong part!? My mechanic has since found a correct part.
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Replies (4)0
Replies (4)
Peugeot Citroen South Africa's replyOfficial
17 Jul 2020, 16:53Peugeot Citroën South Africa acknowledges receipt of your complaint, please award Customer Relations the opportunity to liaise with Menlyn dealership, feedback will be granted.
Thank-you
PCSA Management
***
Thank-you
PCSA Management
***
Peugeot Citroen South Africa's reply17 Jul 2020, 16:53
Official
Peugeot Citroën South Africa acknowledges receipt of your complaint, please award Customer Relations the opportunity to liaise with Menlyn dealership, feedback will be granted.
Thank-you
PCSA Management
***
Thank-you
PCSA Management
***
EB
Esther B's updateReviewer Update
17 Jul 2020, 18:13 Thank you for the speedy response to my report.
I would like to inform you that Frikkie Snyman from Westvaal Menlyn, the very same man who refused me a refund and was rude to me at the store, called me today, Friday 17th July, at 17h23.
I would like to inform you that Frikkie Snyman from Westvaal Menlyn, the very same man who refused me a refund and was rude to me at the store, called me today, Friday 17th July, at 17h23.
While I assumed it would be some apology, he threatened me that if I want my money I must remove all negative reviews I posted about them on Hellopeter.
I told him I do not appreciate being threatened and that he can respond to OMBUDS if he has issues; and he said then I will not get my money.
He was as unprofessional and dismissive as he was to me in the store. In the store I asked him if he was really going to refuse to refund me a mere R200+; and risk me taking this further, he did not care. Image is everything and we thank Hellopeter for this platform as it gives top managment the opportunity to be aware of staff who risk corporations reputation and image.
Some decent response from Westvaal Menyn management, would have been appreciated.
best regards
Esther Blos
***
Some decent response from Westvaal Menyn management, would have been appreciated.
best regards
Esther Blos
***
EB
Esther B's update17 Jul 2020, 18:13
Reviewer Update
Thank you for the speedy response to my report.
I would like to inform you that Frikkie Snyman from Westvaal Menlyn, the very same man who refused me a refund and was rude to me at the store, called me today, Friday 17th July, at 17h23.
I would like to inform you that Frikkie Snyman from Westvaal Menlyn, the very same man who refused me a refund and was rude to me at the store, called me today, Friday 17th July, at 17h23.
While I assumed it would be some apology, he threatened me that if I want my money I must remove all negative reviews I posted about them on Hellopeter.
I told him I do not appreciate being threatened and that he can respond to OMBUDS if he has issues; and he said then I will not get my money.
He was as unprofessional and dismissive as he was to me in the store. In the store I asked him if he was really going to refuse to refund me a mere R200+; and risk me taking this further, he did not care. Image is everything and we thank Hellopeter for this platform as it gives top managment the opportunity to be aware of staff who risk corporations reputation and image.
Some decent response from Westvaal Menyn management, would have been appreciated.
best regards
Esther Blos
***
Some decent response from Westvaal Menyn management, would have been appreciated.
best regards
Esther Blos
***
EB
Esther B's updateReviewer Update
17 Jul 2020, 18:36PS:
FYI, Frikkie Snyman said he agreed with the Dealer Principal at Westvaal Menlyn, that I will get refunded only if I remove the review; which I find unacceptable.
FYI, Frikkie Snyman said he agreed with the Dealer Principal at Westvaal Menlyn, that I will get refunded only if I remove the review; which I find unacceptable.
EB
Esther B's update17 Jul 2020, 18:36
Reviewer Update
PS:
FYI, Frikkie Snyman said he agreed with the Dealer Principal at Westvaal Menlyn, that I will get refunded only if I remove the review; which I find unacceptable.
FYI, Frikkie Snyman said he agreed with the Dealer Principal at Westvaal Menlyn, that I will get refunded only if I remove the review; which I find unacceptable.
Peugeot Citroen South Africa's replyOfficial
20 Jul 2020, 08:53Thanking you kindly for taking my call, apologies for the inconvenience Mam, please be advised the dealership has agreed to refund you
Thank-you
PCSA Management
Thank-you
PCSA Management
Peugeot Citroen South Africa's reply20 Jul 2020, 08:53
Official
Thanking you kindly for taking my call, apologies for the inconvenience Mam, please be advised the dealership has agreed to refund you
Thank-you
PCSA Management
Thank-you
PCSA Management