TM
Thandiswa M

1 reviews | Active since Nov 2013

28 Aug 2015, 14:06

Peugeot lack of accountability and service

On Friday 20 March 2015, my clutch did not release and the gearbox was stuck. As a result my car was towed to Peugeot Centurion. I was informed the issue was I needed to replace my complete clutch kit and master cylinder. I was also informed Peugeot has a 12 month guarantee on parts that they replace. I authorized Peugeot Centurion to replace the complete clutch kit and master cylinder at a cost of R 2,385. On 27 August 2015 my clutch did not release and my gearbox was stuck again. I contacted Peugeot Centurion and they advised that I would need to arrange for my car to be towed to them in order to assess the issue. Today, 28 August 2015 I am informed that I need to replace the clutch kit (AGAIN) and the clutch fork at a cost of R 8,681. When I ask Isbel and Andrew why I would need to replace the clutch kit again when it was replaced 5 months ago, the standard response is \because it is a wear and tear item"the 1 year guarantee does not apply. I am shocked and disgusted that Peugeot think that this is justifiable and have made no effort to assist me this far. I don't trust Peugeot. How can the same error occur 5 months later if it was fixed correctly the first time? It's shameful."""

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