Peugeot George/SA absolutely ******* customer service!

I bought my vehicle from a reputable dealer on 20 Sept 21. On 16 Nov 21 I had a problem with the cooling system and the oil cooler and housing seals had to be replaced. My vehicle was towed to George from Plett&this work was done, and I received it back on 20 November 2021. This work was done under the extended mechanical warranty that I took with the vehicle. On 31 Dec I started my vehicle only to get an error “Engine faulty. Repair needed”. I had the vehicle towed to Peugeot in George from Plett on 3 Jan. I have been without a vehicle since then, as we only have the 1 vehicle. I have requested a courtesy vehicle from Peugeot George and Peugeot SA only to be told because my vehicle isn't under warranty, they cannot give me one. I received my quote for the vehicle on 6 Jan (3 and a half days after my car was delivered to them) for R21 000. I gave the go ahead late on 6 Jan (they would have seen the email on 7 Jan) even though I was still trying to figure out payment of this exorbitant part. I have spoken to a few people in the know who have said to me that they have never known a vehicle with 75 000km to lose a fuel pump! Why did this happen? I received a call at 17h00 on 12 Jan to say that the part that they received didn’t have the correct part in the box, but was marked correctly on the box. I asked that they please order the new part as a matter of urgency as I needed my vehicle. I sent a mail to Peugeot George on 13 January, and again followed up on 14 January and received no feedback. It was only after I threw my toys out the cot, and copied the DP, and all the managers later on 14 Jan that I received feedback! I have since received feedback that they have escalated the matter to head office, but no new part has been ordered! I do not know what has been escalated but I find this utterly disgusting service! Why do I, as a paying customer, have to follow up with customer care? I have done it, and will do it again if it will get things done quicker, but I shouldn’t have to! I laid a formal complaint with Peugeot Customer Care but only received feedback to say that they couldn't loan me a vehicle. I need my vehicle as a matter of urgency! What makes me more angry is why their mistake is costing me!