IG
Ian G

1 reviews | Active since Jul 2010

15 Jan 2019, 12:54

Peugeot Fourways incapable of sourcing a clutch

Car was taken to Peugeot for a clutch replacement on the 6th Dec 2018. They said it would take 3 days to source the part after phoning them the was no clutch at head office . They Said it would take 2 weeks to order from France today is the 15 Jan 2019 and they still do not have the part. I have phoned them on numerous occasions over the last 6 weeks and they do not phone you back , even spoke to dealer principle. They have only owned up now that the part will only arrive 31 st Jan 2019 after me phoning head office. They have now sourced a clutch locally after 6 and a half weeks why was this not done weeks ago. They have left me without a vehicle for 6 weeks with not even a sorry or an offer to give me a loan vehicle. On top of it all this is the second clutch in 4 years the first one collapsed on the way back from Polokwane leaving us stranded on the highway. Peugeot should actually replace this clutch for free; that will never happen since they know their product is ****. Please do not ever buy a Peugoet probably the best thing for them to do is to pull out of South Africa and avoid frustrating South Africans any further.

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Replies (1)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply15 Jan 2019, 13:35
Official
Peugeot Citroën South Africa acknowledges receipt of your Hellopeter complaint received, apologies for the inconvenience caused. 
The Case Manager will contact you soonest to discuss further. 

Thank-you
PCSA Management 
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