Peugeot Citroen Northcliff Dishonest

Peugeot / Citroen Northcliff is Dishonest

I have a C3 Citroen with approx. 130 000 kms. In September 2019 I handed it in for a major service. I asked them to check everything since my daughter uses the car and is relocating to University in Cape Town. The car was supposed to leave them in perfect condition. And I paid for that. I over and over emphasises that they must return the car in a perfect condition and everything must be checked and fixed.

It took them until November 2019 to get the most basic of parts.

After 750 kms the brake pads were completely gone. I took it back on November 2019 to have that fixed and the replacement parts fitted. They did not check the brake pads at all when they did the comprehensive service in September 2019. Dishonestly charged me for a major service.

The water pump broke recently (Jan 2020) and I took it in. Their quote was R17 000 and included a myriad of things nothing to do with the water pump. All of these were supposed to be checked in Sept 2019 and Nov 2019. It was all good when the car was there twice - a 100 kms ago and 750 kms ago. The explanation now is "new things noticed". None of this mentioned in Nov 2019 or in Sept 2019 and the car had hardly been used. They want to replace the cambelt because fluid spilled on it ! Charged for a new cambelt kit. The other items are inexplicable. Now gaskets need to be replaced, the oil again (after a few hundred kms) and so the list goes on. I insisted that the oil be changed in Nov 2019 since I could not trust them that it was done in Sept 2019. If they did not check the brake pads, whey would they not cheat me on oil as well. So after about 100 km, now new oil again. Just one of many examples.

In Sept 2019 I attempted to get hold of the Dealer Principal. No success. Always in meetings and never return calls. To busy to deal with clients. In Nov 2019 when it was discovered they never checked and replaced brake pads in a major service, I again tried to get hold of the Dealer Principal. Unavailable and never returned my calls. I have now tried to get hold of him and again he is in meetings. Unavailable.

This garage cannot be trusted. They are plainly dishonest. Charge for items not done and dishonestly add items when the workshop is idle.