LB
Liz B
1 reviews | Active since Jun 2019
03 Feb 2020, 15:58
Peugeot 3008 GTLine the biggest purchase MISTAKE I made
If I could give it a zero start rating I would. I purchased a Peugeot 3008 GTLine Plus. Its a beautiful car to look at - but what a nightmare from pretty much month one or two. The technical problems persist in this vehicle. A few weeks ago I took it in for the persistent aircon noise (whistling), and I told them then that I did not believe it was fixed and the noise would return. It is back today. I told them that the fix of the car breakdown would return. It has had moments of intermittent problems but it has not broken down COMPLETELY just YET! I called today and spoke to the service department and I am still waiting for some feedback. I am at my wits end!
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Replies (4)0
Replies (4)
Peugeot Citroen South Africa's replyOfficial
04 Feb 2020, 08:44Dear Liz B
Peugeot South Africa acknowledges receipt of your complaint and sincerely apologises for the frustration and inconvenience caused.
Please may you provide us with your contact number, email address and which Dealership you took your vehicle to.
Kind regards
PCSA Customer Relations.
Peugeot South Africa acknowledges receipt of your complaint and sincerely apologises for the frustration and inconvenience caused.
Please may you provide us with your contact number, email address and which Dealership you took your vehicle to.
Kind regards
PCSA Customer Relations.
Peugeot Citroen South Africa's reply04 Feb 2020, 08:44
Official
Dear Liz B
Peugeot South Africa acknowledges receipt of your complaint and sincerely apologises for the frustration and inconvenience caused.
Please may you provide us with your contact number, email address and which Dealership you took your vehicle to.
Kind regards
PCSA Customer Relations.
Peugeot South Africa acknowledges receipt of your complaint and sincerely apologises for the frustration and inconvenience caused.
Please may you provide us with your contact number, email address and which Dealership you took your vehicle to.
Kind regards
PCSA Customer Relations.
LB
Liz B's updateReviewer Update
04 Feb 2020, 13:19Hello - thank you for getting back to me, it is your Fourways branch. Yesterday I spoke to Joana and she was going to get back to me. I am still waiting. They the ones who have been dealing with the problems, I purchased the car from Fourways. My gut tells me they so tired of seeing me that I am now being ignored. I have dealt with multiple people there and to no avail I also think they cannot fix the car issues so its better to ignore me and hope I go away. I am at my wits end and I am now considering legal action.
LB
Liz B's update04 Feb 2020, 13:19
Reviewer Update
Hello - thank you for getting back to me, it is your Fourways branch. Yesterday I spoke to Joana and she was going to get back to me. I am still waiting. They the ones who have been dealing with the problems, I purchased the car from Fourways. My gut tells me they so tired of seeing me that I am now being ignored. I have dealt with multiple people there and to no avail I also think they cannot fix the car issues so its better to ignore me and hope I go away. I am at my wits end and I am now considering legal action.
LB
Liz B's updateReviewer Update
04 Feb 2020, 16:33WARNING TO ALL - CAREFUL WHEN BUYING PEUGEOT - I HAVE HAD MAJOR ISSUES WITH MY CAR AND THE RESOLUTION IS KEEP TAKING IT BACK! IT HAS BEEN 2 YEARS OF HELL FOR ME!
PS PEUGEOT HAS A POLICY OF NOT TAKING BACK CARS, I WAS TOLD THIS BY CUSTOMER CARE TODAY. SO YOU HAVE TO LIVE WITH GOING BACK AND FORTH AND THERE IS NO REPERCUSSION ON THEM IF THEY DON'T FIX THE CAR!
Hello - so customer care calls me back and the response is - please take your car back! Every time I take my car back - I need to cancel meetings, I need to change my days. They want my car to stay there for days but then expect me to pick up the pieces. This is a 2 YEAR OLD CAR and it has been a problem pretty much from day one. Every time I take my car in they tell me its fixed! And then the problems reappear. This is not the first time this car has been a problem and I keep doing what they ask and I take my car back every time. I am tired of taking the car back and then its "FIXED" only to drive it for a while and the problems come back. It was even there for 3-4 days to replace a KNOWN FUEL TANK ISSUE! and I was told that would resolve the problem - Guess what it broke down on the 31st of December 2019, a few months after the Fuel tank was replaced. I was told that because it was New Years eve I could only take the car in on the 3rd of January 2020. On the 3rd they told me there was nothing wrong with the car. It BROKE DOWN again on the 7th of January 2020. Then they found a "fault" and did some parts replacement. Then it was "Fixed" and so was the whistling air con and guess what it is Whistling again! AND PEUGEOT REFUSES to guarantee the work so it can keep breaking down and the responsibility and problem is mine! Not theirs!
PS PEUGEOT HAS A POLICY OF NOT TAKING BACK CARS, I WAS TOLD THIS BY CUSTOMER CARE TODAY. SO YOU HAVE TO LIVE WITH GOING BACK AND FORTH AND THERE IS NO REPERCUSSION ON THEM IF THEY DON'T FIX THE CAR!
Hello - so customer care calls me back and the response is - please take your car back! Every time I take my car back - I need to cancel meetings, I need to change my days. They want my car to stay there for days but then expect me to pick up the pieces. This is a 2 YEAR OLD CAR and it has been a problem pretty much from day one. Every time I take my car in they tell me its fixed! And then the problems reappear. This is not the first time this car has been a problem and I keep doing what they ask and I take my car back every time. I am tired of taking the car back and then its "FIXED" only to drive it for a while and the problems come back. It was even there for 3-4 days to replace a KNOWN FUEL TANK ISSUE! and I was told that would resolve the problem - Guess what it broke down on the 31st of December 2019, a few months after the Fuel tank was replaced. I was told that because it was New Years eve I could only take the car in on the 3rd of January 2020. On the 3rd they told me there was nothing wrong with the car. It BROKE DOWN again on the 7th of January 2020. Then they found a "fault" and did some parts replacement. Then it was "Fixed" and so was the whistling air con and guess what it is Whistling again! AND PEUGEOT REFUSES to guarantee the work so it can keep breaking down and the responsibility and problem is mine! Not theirs!
LB
Liz B's update04 Feb 2020, 16:33
Reviewer Update
WARNING TO ALL - CAREFUL WHEN BUYING PEUGEOT - I HAVE HAD MAJOR ISSUES WITH MY CAR AND THE RESOLUTION IS KEEP TAKING IT BACK! IT HAS BEEN 2 YEARS OF HELL FOR ME!
PS PEUGEOT HAS A POLICY OF NOT TAKING BACK CARS, I WAS TOLD THIS BY CUSTOMER CARE TODAY. SO YOU HAVE TO LIVE WITH GOING BACK AND FORTH AND THERE IS NO REPERCUSSION ON THEM IF THEY DON'T FIX THE CAR!
Hello - so customer care calls me back and the response is - please take your car back! Every time I take my car back - I need to cancel meetings, I need to change my days. They want my car to stay there for days but then expect me to pick up the pieces. This is a 2 YEAR OLD CAR and it has been a problem pretty much from day one. Every time I take my car in they tell me its fixed! And then the problems reappear. This is not the first time this car has been a problem and I keep doing what they ask and I take my car back every time. I am tired of taking the car back and then its "FIXED" only to drive it for a while and the problems come back. It was even there for 3-4 days to replace a KNOWN FUEL TANK ISSUE! and I was told that would resolve the problem - Guess what it broke down on the 31st of December 2019, a few months after the Fuel tank was replaced. I was told that because it was New Years eve I could only take the car in on the 3rd of January 2020. On the 3rd they told me there was nothing wrong with the car. It BROKE DOWN again on the 7th of January 2020. Then they found a "fault" and did some parts replacement. Then it was "Fixed" and so was the whistling air con and guess what it is Whistling again! AND PEUGEOT REFUSES to guarantee the work so it can keep breaking down and the responsibility and problem is mine! Not theirs!
PS PEUGEOT HAS A POLICY OF NOT TAKING BACK CARS, I WAS TOLD THIS BY CUSTOMER CARE TODAY. SO YOU HAVE TO LIVE WITH GOING BACK AND FORTH AND THERE IS NO REPERCUSSION ON THEM IF THEY DON'T FIX THE CAR!
Hello - so customer care calls me back and the response is - please take your car back! Every time I take my car back - I need to cancel meetings, I need to change my days. They want my car to stay there for days but then expect me to pick up the pieces. This is a 2 YEAR OLD CAR and it has been a problem pretty much from day one. Every time I take my car in they tell me its fixed! And then the problems reappear. This is not the first time this car has been a problem and I keep doing what they ask and I take my car back every time. I am tired of taking the car back and then its "FIXED" only to drive it for a while and the problems come back. It was even there for 3-4 days to replace a KNOWN FUEL TANK ISSUE! and I was told that would resolve the problem - Guess what it broke down on the 31st of December 2019, a few months after the Fuel tank was replaced. I was told that because it was New Years eve I could only take the car in on the 3rd of January 2020. On the 3rd they told me there was nothing wrong with the car. It BROKE DOWN again on the 7th of January 2020. Then they found a "fault" and did some parts replacement. Then it was "Fixed" and so was the whistling air con and guess what it is Whistling again! AND PEUGEOT REFUSES to guarantee the work so it can keep breaking down and the responsibility and problem is mine! Not theirs!
Peugeot Citroen South Africa's replyOfficial
06 Feb 2020, 14:30Dear Liz B
We are aware that you have requested us contact you on 14/02/2020 so that you can confirm when you will take your vehicle to Peugeot Fourways. Our Technical Expert will also inspect your vehicle when the booking date is confirmed.
Kind regard,
PCSA Customer Relations
We are aware that you have requested us contact you on 14/02/2020 so that you can confirm when you will take your vehicle to Peugeot Fourways. Our Technical Expert will also inspect your vehicle when the booking date is confirmed.
Kind regard,
PCSA Customer Relations
Peugeot Citroen South Africa's reply06 Feb 2020, 14:30
Official
Dear Liz B
We are aware that you have requested us contact you on 14/02/2020 so that you can confirm when you will take your vehicle to Peugeot Fourways. Our Technical Expert will also inspect your vehicle when the booking date is confirmed.
Kind regard,
PCSA Customer Relations
We are aware that you have requested us contact you on 14/02/2020 so that you can confirm when you will take your vehicle to Peugeot Fourways. Our Technical Expert will also inspect your vehicle when the booking date is confirmed.
Kind regard,
PCSA Customer Relations