NG
Nwabisa G

1 reviews | Active since Aug 2020

22 Aug 2020, 08:32

Pathetic service Peugeot Citroen SA

Peugeot Citroen SA your service is worse than the government department, pathetic. I gave them my car for repairs beginning of May this year and paid 50% deposit. I have to be the one calling all the time requesting feedback, and when I call they make me feel like they are doing me a favour, no sense urgency at all. Information given to me about the arrival of the car parts is incorrect, being sent from pillar to post.Really annoying and pathetic.They keep on given me different dates all the time for the arrival of the parts for my car. They promised me that the rest of the parts will arrive in July , then 15/8, now 21/9. I had to follow up on them on the 19/8 because they were quiet no feedback, only to be told that 'Ma'am we are busy on the call now trying to locate your order' after 3 hours the feedback was ' The call centre will contact you', this is really pathetic. I'm not the kind of person who like to complain, I'm very patient but you have really tested my patience. When I see the brand Peugeot Citroen I feel like screening.Disgusting

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Replies (2)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply27 Aug 2020, 05:30
Official
Good morning Mam - please be advised Welkom dealership has received the outstanding part
Apologies for the inconvenience caused
NG
Nwabisa G's update27 Aug 2020, 06:42
Reviewer Update
Are you going to deliver my car to me when you are done?