PATHETIC PEUGEOT

To everyone who reads this, please share this on all your social media platforms. I really need to raise awareness of the unacceptable and poor service I've been receiving from Peugeot, Peugeot Hatfield and Peugeot Centurion.

On 9 March 2019 I was in a car accident with my Peugeot 208 Allure. Since then it has been a constant struggle to get in contact with anyone at either of these Peugeot dealerships to get feedback.

1. During the week of 1 - 5 April 2019 a telephonic order was placed by Cronje's Autobody for all the parts to fix my car. This order was placed at someone named Phineas Peta, Parts Sales Person at Peugeot Hatfield. I asked Cronje's Autobody to get me an order form from the dealership, as I needed to know what parts were ordered, when they were ordered, which parts were on back-order and that the parts were, in fact, ordered. Turns out, this clown never actually placed the order. This, we finally found out on 6 May 2019 (a whole month wasted). At this point, Phineas was on sick leave and unable to correct this unacceptable mistake. I don't know if he was disciplined for this, but if I were a business owner, I would not keep this type of employee around.

2. The parts that were on back-order were supposed to take 6 weeks maximum. So the official order was finally placed on 10 May 2019. Many, MANY of the parts were on back-order, and thus I prepared myself for a 6 week waiting period. Now, I know these parts have to come from France, but seriously, 6 weeks?!

3. Telephonically, on 10 May 2019, I made an arrangement with Peugeot that the as the parts come in, they would be sent to Cronje's Autobody, as to save some time once the parts that were on back-order came in.

4. Since my courtesy vehicle that my insurance gave me had to go back after 30 days, I was stranded without transport. Here I have to thank Anthony Olivier, Dealership Principal at Peugeot Centurion for getting me another courtesy car so fast.

5. However, since I picked up the courtesy car on 8 May 2019, I have received minimal feedback (once every fortnight) from Peugeot. When I tried to get some feedback on the status of the parts on 17 June 2019, I could not get a hold of Hennie at Peugeot Hatfield. The excuse for this was that Peugeot Hatfield and Peugeot Centurion had merged and was busy with moving. This was also the excuse used as to why the parts that they actually do have in stock have not yet been sent to Cronje's Autobody, as agreed upon.

6. So since 17 June 2019, I have decided to back off, and not call again. However, one can only take so much, so on 25 June 2019, I called Anthony for feedback, he assured me he would call back the following day with an answer for me. It is now a week later, 2 July 2019, and once again it was me who had to call to follow up, since they haven't gotten back to me yet.

7. Turns out all of the parts are finally here, but the two bonnets that they ordered from France has arrived damaged, and it will now again be a whole new procedure and order to get an undamaged one.

8. At 14:39 on 2 July, Anthony finally phoned me of his own accord and informed me of the two bonnets. They will now be getting one from somewhere else in South Africa (why not just do that in the first place?). According to him, it should arrive at their dealership within a week. I once again asked him to send the rest of the parts that they already have to Cronje's Autobody so that they can start repairing my car, and less time is taken, as my car has been standing for almost FOUR (4) MONTHS already.

9. This is more or less the same struggle my mother had with her Peugeot 3008 last year. She waited EIGHT (8) MONTHS for Peugeot Klerksdorp to supply parts for her car.

FAIR WARNING TO ALL THAT READ THIS:

DO NOT, I REPEAT, DO NOT BUY A PEUGEOT IN SOUTH AFRICA!!! YOU WILL NOT RECEIVE ANY AFTER-SALES CUSTOMER CARE, NOT FROM ANY OF THE DEALERSHIPS MENTIONED ABOVE AT LEAST.