Pathetic and Disgusting Customer Sales service and customer Relations

I am disgusted by Peugeot SA as well as Westvaal Menlyn Citroen and Peugeot. After ordering and paying upfront for front break pads for my car, I kept being given different dates for delivery by the dealership which blamed head office for the lack of stock. I have now been waiting for more than 2 weeks for simple brake pads that were promised to be delivered on 2 past separate dates already....

When I call Puegeot South Africa to escalate my problem, not only are the ladies at customer care answering the phones rude and not helpful because they don’t care about sorting the issue, they just read out what they are told like a script from a response given by the department the query is escalated to. Then I went on twitter to lodge another complaint about the bad customer service on the official Peugeot SA twitter handle, they ask for my contact details and then go ahead and give them to the same rude customer care ladies at head office, to call me back and tell me the exact same thing I was querying in the first place!!!!!!

I have bought more than 1 vehicle with Peugeot but this time I’m done with the brand, I have never received such pathetic service in my life with no care from the brand about what the customer wants or feels like.

Clearly Peugeot SA doesn’t give a damn what any customer thinks of them after they buy their cars and they have enough money and customers already to do as they wish. So let me leave and take my business elsewhere from now and on and I sincerely hope the bad reputation that this brand has which I defended but have now experienced, truly becomes their ultimate downfall. Truly disgusting...