Parts warehouse no delivery

I am abo****ely fedup with the utter lack of service from Citroen.<br> <br> In December 2015 the car went to Citroen Hatfiled as the clutch had packed up, we waited over 3 weeks for the clutch to be replaced. The particular dealer never phoned us to update us about anything, we always had to phone to find out what was going on. The excuse was that Citreon had moved its parts warehouse.<br> <br> And as it would be the starter motor has packed up, so this time we take it to Citroen Centurion yesterday morning, they come back and confirm it is the starter motor and that there was stock on the system(parts warehouse I assume). Gave indication that the part would be delivered in the afternoon or early today(4 March 2016). Only to be phoned and advised the part has not arrived. <br> <br> William at the dealership has phoned me and kept me updated so at least the dealership is better than Hatfield in this regard.<br> <br> How is this possible? That part does not get delivered.<br> <br> I would like you to phone me and explain how this is possible. I also want a commitment from you as to when the part will be delivered to the dealer, you are making their job difficult due to your inadequate systems. <br> <br>