No delivery of part in 20 days

I bought a pulley for my Peugeot 206 1.4 HDI from Peugeot Nelspruit on the 05th of November 2022 (Order number - 375099). After purchasing the part, we were told that the part would be available within four working days which meant that we would receive the part no later than the 10th of November 2022. We received no communication from Peugeot Nelspruit up to the 10th of November 2022 so we decided to drive to the store on the 12th of November 2022 to find out what was happening. By the way we live in Bushbuckridge which is approximately 75 km from the store. On arrival we were told that they were having issues with receiving all their ordered parts on time and that the matter is being delt with. We were assured that our part would arrive soon. Many days passed after that and we received no communication from Peugeot Nelspruit regarding the part. So this morning I decided to call the store to follow up on the part. I was not happy with the reception I received because I felt that there was no sense of urgency to get the part and no apologies were conveyed during the conversation. The person assisting me told me that they would call me back to confirm the delivery date; I am still waiting and I am not sure how much longer I will be waiting. The service I received was very poor and I would not refer anyone to go there after my experience. My car has been parked for almost 20 days and I have been greatly inconvenienced.