No car for 7 weeks

<p>Hi Peugeot</p> <p>I wanted to bring this to your attention at head office about your Tyger Valley branch.</p> <p>Early in December, my Peugeot 2013 207cc aircon suddenly stopped working. Then whilst driving, white smoke bellowed out of the air vents and into my face (so dangerous). I immediately pulled over and booked the car in as it is on motor plan. The lady that served me was very helpful to ensure my car was booked in. </p> <p> </p> <p>About a week later, the lady phoned to say that it was the timing chain? But how does a timing chain affect air conditioning? They proceeded to relace the timing chain. Then on the test drive, the brand new timing chain snapped. How does this happen?</p> <p> </p> <p>Subsequently, I was without a car for the entire holiday period (basically ruining my holiday as I couldn't really get anywhere.) After three weeks, I complained that I need a car now so was given a courtesy car. </p> <p> </p> <p>To date, I am without a car for 7 weeks and I have heard nothing from Peugeot for 2 weeks now on the progress of my car. What is happening? Surely they should be phoning all their clients at least once a week for an update?</p> <p> </p> <p>This morning when I drove past the shop like I do every morning, I noticed that all the cars were GONE and that they are moving to 227 Durban Road. When were they going to inform their clients of this move?</p> <p> </p> <p>I am utterly shocked with how slow and poor the service is and it is even more embarrasing when my friends say things like "see, well you wanted a Peugeot, they are the worst cars to get for maintenance." I really hate hearing that because in the past it has been really good. What a total dissapointment.</p> <p> </p> <p>I am sick of phoning to find out about the status of my car. If you could please follow up with them to escalate my concerns? That would be really helpful.</p> <p><br />Thanking you in advance. </p>