Lack of knowledge of Service department Admin

<p> Monday we made a booking to book my daughters car for a service for today. They were informed that we have a service plan via Motorite and the policy number was even quoted. The lady then requested that we bring a copy of the policy...which was done. This morning I dropped off the car, service book and copy of the policy. However, 5 hours later I received a call from the service department informing me that they couldnt service the car as they realized that they are not registered with Motorite and the registration would take aprox a week. I was then told to collect my car and re book it for next week.</p> <p>I am shocked....surely the admin staff should know with which service plans they deal with.. but nooooo... today was a waste of my time.</p> <p>I will NEVER take any of my cars to them again for a service. </p> <p> </p>