SB
Susan B

1 reviews | Active since Nov 2016

13 Sept 2018, 17:36

In-house Job Creation By Peugeot Richards Bay

My car was booked in at Peugeot for noise emitting from under the car. On collecting the car, later that day, I was told that it was only a loose gearbox mounting bolt. Also that they have cleaned a pipe on the Turbo. THEY WERE NOT ASKED TO DO ANY WORK ON THE TURBO!!! On my way home there was a lack of power to the engine. I immediately called Peugeot and was told to bring the car back. I booked the car in again. This time round I was informed that there was an problem with the Turbo. Three days later they still could not find the root cause for the Turbo not working. Prior to this booking the same vehicle went in for a problem on the Throttle Body. In order to pinpoint the problem, the mechanic removed a working throttle Body from another customers vehicle and fitted it into mine. This action although not condoled served its need and my vehicle got a new part fitted. Straight after that fitment I was told that there suddenly was a leak on the forward pump and outlet tank. This was not there when the car went in as the water leak showed on a clip was huge and the water would have leaked out pretty quick that could have resulted in engine failure. I believe that there is some sort of job creation taking place in that workshop or that the staff working on the cars are not knowledgeable enough. a New turbo, although not fitted by Peugeot was installed in Feb 2017. The price from Peugeot will now be a staggering R 31 500.00 for the part. I need my vehicle repaired to the same condition it was prior to the booking.

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Replies (1)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply21 Nov 2018, 16:26
Official

Please can you forward Customer Relations your contact cell / office number or email address in order for PCSA Customer Relations to intervene. 

Thank-you
PCSA Management 
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