MT
Molly T
1 reviews | Active since Feb 2020
07 Feb 2020, 13:36
IMPAC Warranty Insurance(Overwrritten by Bryte is a ****) Peougot Centurion forced me to purchase
I purchased a used model of a Peugeot 308 last year at a Peugeot dealership in Centurion. I was forced to buy a warranty with the vehicle from a company called IMPAC. My car overheated and the engine was affected. I took the car into Westvaal Menlyn since as the Centurion dealership closed, on Wednesday. I did inform the service advisor that I have a warranty, of which she said knew nothing about. Eventually, we got hold of the insurance which is IMPAC (over and the dealership put a claim yesterday 06/Feb/20 they got no response from these guys. I called Peugeot SA today 07/Feb/20 and got no help. I spoke to Zanele who said this is a 3rd party issue the best they can do is ask the service manager to escalate the issue. I got no call from the service manager as promised and I called the service adviser an hour ago and she said no response from the insurance. Please tell me is it legal for dealerships to promote insurances, why is that when we need assistance there no one to assist? WHY ARE WE BEING ****MED by these people?
Helpful (0)
Replies (9)0
Replies (9)
Peugeot Citroen South Africa's replyOfficial
07 Feb 2020, 13:44Dear Molly T
Peugeot South Africa acknowledges receipt of your Hellopeter complaint. Please allow us the opportunity to follow up regarding this and further feedback will be provided.
Kind regards
PCSA Customer Relations
Peugeot South Africa acknowledges receipt of your Hellopeter complaint. Please allow us the opportunity to follow up regarding this and further feedback will be provided.
Kind regards
PCSA Customer Relations
Peugeot Citroen South Africa's reply07 Feb 2020, 13:44
Official
Dear Molly T
Peugeot South Africa acknowledges receipt of your Hellopeter complaint. Please allow us the opportunity to follow up regarding this and further feedback will be provided.
Kind regards
PCSA Customer Relations
Peugeot South Africa acknowledges receipt of your Hellopeter complaint. Please allow us the opportunity to follow up regarding this and further feedback will be provided.
Kind regards
PCSA Customer Relations
MT
Molly T's updateReviewer Update
11 Feb 2020, 16:54 The update on my complaint. Friendly warning dont buy a Peugeot of you dont have the luxury of a 2nd a vehicle. So the insurance failed and im in process of cancellation. Now on the quote there's a disclaimer that it can take up to 3 weeks for the parts to be delivered. Of only...Ijooo i miss my VW..my brother was right about Peugeot its frustrating. My car has been at workshop for a full 5 days
MT
Molly T's update11 Feb 2020, 16:54
Reviewer Update
The update on my complaint. Friendly warning dont buy a Peugeot of you dont have the luxury of a 2nd a vehicle. So the insurance failed and im in process of cancellation. Now on the quote there's a disclaimer that it can take up to 3 weeks for the parts to be delivered. Of only...Ijooo i miss my VW..my brother was right about Peugeot its frustrating. My car has been at workshop for a full 5 days
Peugeot Citroen South Africa's replyOfficial
12 Feb 2020, 11:42Molly T
Kindly be advised that there are parts on order for your vehicle. We are currently checking the availability of these parts and Case Manager - Zanele will update you accordingly. Please provide your email address and contact number.
Kind regards
PCSA Customer Relations
Peugeot Citroen South Africa's reply12 Feb 2020, 11:42
Official
Molly T
Kindly be advised that there are parts on order for your vehicle. We are currently checking the availability of these parts and Case Manager - Zanele will update you accordingly. Please provide your email address and contact number.
Kind regards
PCSA Customer Relations
MT
Molly T's updateReviewer Update
12 Feb 2020, 15:33Im in class, preferably email: ***
***
***
MT
Molly T's update12 Feb 2020, 15:33
Reviewer Update
Im in class, preferably email: ***
***
***
Peugeot Citroen South Africa's replyOfficial
12 Feb 2020, 16:38Dear Molly T
The Ignition coil needs replacement. The estimated time of arrival for the part to arrive in JHB is 14/02/2020. Part number: ***.
Kindly be advised that Zanele (Case Manager) will update you accordingly.
Kind regards
PCSA Customer Relations
The Ignition coil needs replacement. The estimated time of arrival for the part to arrive in JHB is 14/02/2020. Part number: ***.
Kindly be advised that Zanele (Case Manager) will update you accordingly.
Kind regards
PCSA Customer Relations
Peugeot Citroen South Africa's reply12 Feb 2020, 16:38
Official
Dear Molly T
The Ignition coil needs replacement. The estimated time of arrival for the part to arrive in JHB is 14/02/2020. Part number: ***.
Kindly be advised that Zanele (Case Manager) will update you accordingly.
Kind regards
PCSA Customer Relations
The Ignition coil needs replacement. The estimated time of arrival for the part to arrive in JHB is 14/02/2020. Part number: ***.
Kindly be advised that Zanele (Case Manager) will update you accordingly.
Kind regards
PCSA Customer Relations
MT
Molly T's updateReviewer Update
13 Feb 2020, 10:08Thanks for the update, im sure you can appreciate the extra costs I have to incur daily due to this delay.
MT
Molly T's update13 Feb 2020, 10:08
Reviewer Update
Thanks for the update, im sure you can appreciate the extra costs I have to incur daily due to this delay.
Peugeot Citroen South Africa's replyOfficial
13 Feb 2020, 15:37Dear T Molly
Kindly be advised that the part was supp**** to the dealership this afternoon & they are busy with the repairs. Further feedback will be granted tomorrow. Please may you call Zanele on ***as we cannot access your email address from Hellopeter
Regards
PCSA Customer Relations
Kindly be advised that the part was supp**** to the dealership this afternoon & they are busy with the repairs. Further feedback will be granted tomorrow. Please may you call Zanele on ***as we cannot access your email address from Hellopeter
Regards
PCSA Customer Relations
Peugeot Citroen South Africa's reply13 Feb 2020, 15:37
Official
Dear T Molly
Kindly be advised that the part was supp**** to the dealership this afternoon & they are busy with the repairs. Further feedback will be granted tomorrow. Please may you call Zanele on ***as we cannot access your email address from Hellopeter
Regards
PCSA Customer Relations
Kindly be advised that the part was supp**** to the dealership this afternoon & they are busy with the repairs. Further feedback will be granted tomorrow. Please may you call Zanele on ***as we cannot access your email address from Hellopeter
Regards
PCSA Customer Relations
Peugeot Citroen South Africa's replyOfficial
21 Feb 2020, 13:57Thanking you kindly, dealer has quoted you accordingly. Please confirm if you require any additional assistance.
Thank-you
PCSA Management
Thank-you
PCSA Management
Peugeot Citroen South Africa's reply21 Feb 2020, 13:57
Official
Thanking you kindly, dealer has quoted you accordingly. Please confirm if you require any additional assistance.
Thank-you
PCSA Management
Thank-you
PCSA Management
MT
Molly T's updateReviewer Update
21 Feb 2020, 16:08Like I said previously it was a bad move from myself to purchase a Peugeot. Now my car has been misdiagnosed and quoted R9k for replacing parts that did not fix the car. Now I have been quoted R40k. I honestly don't know what the dealership expects from me. So far I got nothing from Peugeot after all this trouble
MT
Molly T's update21 Feb 2020, 16:08
Reviewer Update
Like I said previously it was a bad move from myself to purchase a Peugeot. Now my car has been misdiagnosed and quoted R9k for replacing parts that did not fix the car. Now I have been quoted R40k. I honestly don't know what the dealership expects from me. So far I got nothing from Peugeot after all this trouble