BM
Bonita M

1 reviews | Active since Jul 2013

02 Mar 2017, 07:57

I MUST PAY FOR THEIR WRONG DIAGNOSTICS!!!!!!

<p>During December 2016 my Citroen C2's cat was replaced because of an antipollution error on the vehicle. My car still gave me problems. I took my vehicle to Citroen in Centurion during February 2017 and AGAIN my cat was replaced!!!</p> <p> </p> <p>BUT WAIT!!! My car is STILL giving me THE SAME error. I TOLD Them the cat was already replaced. My vehicle is going 12 - 40kms ON THE JHB HIGHWAYS!!!!!!!</p> <p> </p> <p>THEY ASSURED me the cat was the problem. Now they tell me I have to replace my fuelpump as the fuelpump overheats ***!!! They also now ASSURE me this will fix the problem.</p> <p> </p> <p>BUT WHO MUST PAY FOR THE 2ND CAT??? I TOLD THEM IT WAS REPLACED 2 MONTHS AGO!!!!!</p> <p> </p> <p>Now they refuse to take my calls, they don't return my calls and they tell me I MUST PAY!!!!</p>

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Replies (1)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply02 Mar 2017, 08:58
Official

Good day Bonita

Citroën South Africa acknowledges receipt of your email regarding the service you received from the dealer, and would like to apologise for the inconvinience caused to you.

Kindly may you grant the Case Manager an opportunity to investigate the matter for you, and feedback will be granted today still.

Thank-you

Bhekie Hlongwane

Customer Relations Manager

Peugeot Citroën South Africa

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