TW
Tersia W

1 reviews | Active since May 2016

12 May 2016, 12:08

Horrible service and personal

<p>About 3 months ago I've send in my car at Citroen George and till this day my car is still in for service.This are the reasons I am unsatisfied with your service and demand a answer.</p> <p>They said my car wil be done in the first week ,then the week after They did not call me at all to come and collect my car !! I had to contact them atleast 3 times that week ! To get answers and got nothing !!</p> <p>I Called them they said they need to order a battery ,so I just asked why is it so expensive and they rep**** rudly to me ! I felt mistreated !</p> <p>After a week NO REPLY again I drove all the way from Oudtshoorn to George with my own expenses and asked the managers number which they refused to give .</p> <p>I asked if I can maybe use a courtesy car and they said no.( I feel its a big service the least they can do is help me out)</p> <p>After a week I called again then they told me the mechanic is on leave ,SO NO COMMUNICATION once again + No one was working on my car that whole week !</p> <p>They said a week after they must maybe order a new part but did not ask my approval !! </p> <p>I have no car for 3 MONTHS and don't know when to expect my car back </p> <p>Tersia Willemse ***</p> <p> </p>

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Replies (1)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply27 May 2016, 07:04
Official

Peugeot Citroën South Africa acknowledges receipt of your Hellopeter complaint, kindly be advised the Case Manager will contact you soonest to discuss further.

Thank-you

Peugeot South Africa