Giving you the run for your money

<p>I bought a Peugot 308 GT line, 1.2 active puretech turbo on the 16th of May 2016. After driving it for about 3000 kms it started to vibrate when i brake after reaching a speed of 100 kms. On the 12th of June i took he car to Peugot fourways, they told me to re-book for them to look at it. After i told them i have a trip to Durban and speaking to the dealer principal, he requested that they have it looked at because it was a safety concern. They found a fault in he brake pads and also the discs were damaged. So they changed the front discs and pads, the vibration became way better it couldnt be felt that much when i brake. So i took it back in on 20th of June 2016, so they replaced the rear discs and brake pads. the vibration disappeared for a while.</p> <p><br />The vibration came back and then i took the car back in on the 29th of June 2016. I requested a courtesy car for mobility since i am a medical rep, after a long explanation of how much i need mobility, it was then granted so i was told that i can take my car and bring it back when the courtesy car is brought to the dealership. Fortunately the courtesy car was brought the following day which was the 30th of June. On the 3rd of July i got involved in an accident with the courtesy car, some lady didnt stop at the robot. So i didnt have mobility for 5 days because of this. My car was ready on the friday, they said that they changed four discs and brake pads. The vibration disappeared again but not completely but the and the car was driving okay.</p> <p><br />I drove the car for a short while, about a 2 weeks just to estimate, the vibration came back and the longer i drive the car the worst the vibration gets. I went to the dealership last week wednesday (17th of August 2016) for them to check the car and hopefully sort it out. They old me that they are reopening a ticket and will get back to me, they told me that they will request mobility for me and as soon as the mobility guys give me a call to make arrangements then i can bring the car in, in the mean time i can just drive my car as it is. It has been 5 days, since then and there has not been any arrangements made and i am still driving my car as unsafe as it feels. The vibrations are worse and i dont feel safe in that car, you can imagine how it is driving a car you feel scared when you have to brake.</p> <p><br />Our PromiseAt Peugeot, we carry our passion and emotion through every aspect of our business. As a Peugeot owner you are entitled to a comprehensive range of customer care services to maintain your Peugeot at its peak performance and give you peace-of-mind motoring and re-assurance on the road.</p> <p> </p> <p>When purchasing any new Peugeot from an Authorised Peugeot Dealership, we promise to give you excellent After Sales Service and Support. We have a comprehensive list of maintenance and service plan upgrade options, all available at competitive prices.</p> <p> </p> <p>Our promise consists of four key pillars:</p> <p> </p> <p>We promise to provide an expert level of care<br />We promise to do our best to keep you on the road<br />We promise to be open and transparent<br />We promise to give you more<br /> </p> <p>So, go on, take your Peugeot home. Your Peugeot dealer offers first-class servicing, repairs, and vehicle health-checks, with:</p> <p>Peugeot expertise from highly trained technicians who are regularly assessed.<br />The latest specialist tools and diagnostic systems, designed just for Peugeot vehicles.<br />Peugeot Original Equipment & Approved Parts.<br />The promise of an impressive service and repair history to keep up your Peugeot’s resale value.</p> <p><br />This is what your promise is about, the truth is i dont feel like your product is living to this promise and neither are the people at your dealerships. I thought i was coming to a better dealership and now i am starting to question that. The reason i bought a new car is because of reliability and i was looking for safety, now i dont feel safe for me and my family. Being on the road all of the time, i need something i can rely on and feel safe in. I dont want to get scared each time i want to come to a stop. The car has not been to its first service yet but i have been to the dealership more than its service intervals. I am no longer interested in driving their car.</p> <p><br />I want them to take their car back. I cant take this anymore and all the energy i have spent going up and down into your dealership. I have not received the service they are talking about in their promise. My safety and my family's safety is compromised by your car. </p> <p> </p> <p>This is all in a space of 5 months and I bought this car brand new. Now they have taken the car in, it's been a month now. I am paying for the car but am not driving it, driving a courtesy car instead which it's nt even close in features as the car I am paying for.</p>