ES
Eben S

1 reviews | Active since Oct 2018

02 Oct 2018, 10:54

Failing Clutch after Service and Subsequent Service

I bought my Peugeot 208 GTI in 2015 from the Peugeot Lambons in Bloemfontein where I also subsequently went for the servicing thereof. When I called to initiate the servicing for the current period I was informed that the dealership in Bloemfontein does not service cars under warranty and that I needed to go to Welkom therefor.

I drove to Welkom for the service, which is about 2 hours' drive, only to experience extreme problems with the car afterward. The clutch kept hitting back while driving, causing the car to lose control and the gearbox to lock. This calls for me to get out every few kilometers to go and reconnect the pedal. After this happened ongoingly I have started evading the highways. The passenger window furthermore isn't fully functioning and there was also a problem with the Brake fluid.

I brought this under the attention of Peugeot Welkom and received the response that it cannot have been them, and to submit proof. I kept this back (the videos and photos) as I at that time did not want to cause trouble and thought the situation was fixed after taking the car to be inspected and the problem initially solved (or it looked like it) by the panel beater. When the pipe-clip kept disconnecting while driving thereafter and control of the car kept being lost I called Peugeot South Africa (after having had tremendous trouble getting the car to a safe spot and out of traffic).

The lady who assisted promised to follow up with Peugeot Welkom, and after about an hour and a half I called back stating my name. She then responded are you ... (and then proceeded with three names, even though I distinctly call spoke to her not even two hours back), and said she sees she received an email from the Welkom dealer and can only respond when she is back in the office in 3 minutes. I may be mistaken, but I called the office line which routed me to other agents as well, thus it must have been an office line she answered from?

It is now well past the time for feedback as promised (30 minutes), and I am not able to move around out of fear of hurting the car. Furthermore, I cannot get the car towed as Peugeot in Bloemfontein also stated they cannot work on the car due to the warranty which prohibits them, referring me back to Peugeot Welkom. However, is it advisable to direct a customer to drive to Peugeot Welkom with a failing clutch system?

I have been very loyal to Peugeot, however, the customer service in this regard is highly unacceptable and I am still without any assistance.

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Replies (1)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply21 Nov 2018, 13:47
Official
Peugeot Citroën South Africa acknowledges your Hellopeter complaint - kindly refer to your email, Customer Relations is more than willing to contact you and intervene accordingly.

Thank-you
PCSA Management