DS
Duncan S

1 reviews | Active since Aug 2018

23 Aug 2018, 15:51

DONT EVER BUY A CITROEN

Well in the automotive industry it isn't easy... I order spares for clients cars and always have to answer when there are parts outstanding or incomplete.

I placed some parts orders in May and in June…

From the time I placed these orders up till today (23/08/2018)received no positive feedback about the parts that were to be imported by PCSA. Citroen do not give the dealers feedback, the dealers are useless at giving the client an answer and here I am in the middle with a clients vehicle standing 68 working days and I cant give an answer...

So please reconsider before buying the brand Every parts order you place with the dealers there is always back orders and these guys are useless with feedback...

These people have stories about their parts hub and warehouses being closed and that they have to rely on another group to get their parts (again stories and excuses)

Bottom line is that if you drive this brand and have an accident where parts need to be replaced you are going to wait for ages for your car and you will not get any answers due to their lack of ability to do their job. I was also informed that the dealer will not give you a courtesy vehicle to drive even though its their fault and cant supply parts

Getting back to my main point of frustration is that I am representing the business I work for and look bad due to Citroen not being able to supply spares and it makes us look *********** because these useless people cannot give me an answer

DONT BUY THESE BRANDS... PATHETIC SERVICE AND CANT GIVE FEEDBACK TO THIER CLIENTS

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Replies (1)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply27 Nov 2018, 17:26
Official
Your Hellopeter Parts complaint is respectfully noted, apologies for the inconvenience and frustration caused. 

Please be advised the Case Manager will contact you to address accordingly. 

Thank-you
PCSA Management 
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