Disgraceful service

I sent my car in at 18 November, they had to order my part, so I waited a week for the part. After 3 weeks they never got back to me, I had to call them and ask what was happening. Suddenly the part they ordered, they sold it to someone else. The staff has no respect for their customers, they are very rude, and utterly uninterested to help us. Only care about their holidays. Now because I have no car until mid January, I lost money on a holiday trip that was already paid for but am unable to drive there, the kids Christmas is ruined and now all our plans are gone for the holiday. Thanks a lot for this christmas, one my family and I will never forget