JN
Janine N
1 reviews | Active since Jul 2019
12 Jul 2019, 14:13
DEEPLY REGRET BUYING CITROEN IN CAPE TOWN
It took Citroen 3 months for get a waterhose part costing R300.00. Had to use uber and no representative kept us updated. Had to pay for the part in advance however I was charged the full estimate plus labour when citroen placed the order. The dealer principle never offered an apology but in a rather arrogant manner informed me that the refund will take time and when I responded to this he simply said " I am trying to help you". It was probably the most inferiating experience I have had. My family has decided to sell the vehicle and we will never purchase a citroen or peugeot as the after sale service is shocking
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Replies (4)
Peugeot Citroen South Africa's replyOfficial
12 Jul 2019, 14:56Dear Janine van Niekerk
Peugeot South Africa acknowledges receipt of your Hellopeter complaint.
Kindly be advised that we are required to contact you for further information in order for us to investigate the matter further.
Please provide us with your contact number.
Kind regards
Keeran Bhagwandin
PCSA Customer Relations Supervisor
Peugeot South Africa acknowledges receipt of your Hellopeter complaint.
Kindly be advised that we are required to contact you for further information in order for us to investigate the matter further.
Please provide us with your contact number.
Kind regards
Keeran Bhagwandin
PCSA Customer Relations Supervisor
Peugeot Citroen South Africa's reply12 Jul 2019, 14:56
Official
Dear Janine van Niekerk
Peugeot South Africa acknowledges receipt of your Hellopeter complaint.
Kindly be advised that we are required to contact you for further information in order for us to investigate the matter further.
Please provide us with your contact number.
Kind regards
Keeran Bhagwandin
PCSA Customer Relations Supervisor
Peugeot South Africa acknowledges receipt of your Hellopeter complaint.
Kindly be advised that we are required to contact you for further information in order for us to investigate the matter further.
Please provide us with your contact number.
Kind regards
Keeran Bhagwandin
PCSA Customer Relations Supervisor
JN
Janine N's updateReviewer Update
12 Jul 2019, 15:51Your Loop Street branch has all my contact details
JN
Janine N's update12 Jul 2019, 15:51
Reviewer Update
Your Loop Street branch has all my contact details
Peugeot Citroen South Africa's replyOfficial
15 Jul 2019, 11:10Apologies for the inconvenience and frustration caused. As per the dealership (Service Manager) the required refund will be generated accordingly. Customer Relations will follow up this afternoon after 16:00
Reference number Case ***
Thank-you
PCSA Management
***
Peugeot Citroen South Africa's reply15 Jul 2019, 11:10
Official
Apologies for the inconvenience and frustration caused. As per the dealership (Service Manager) the required refund will be generated accordingly. Customer Relations will follow up this afternoon after 16:00
Reference number Case ***
Thank-you
PCSA Management
***
Peugeot Citroen South Africa's replyOfficial
26 Jul 2019, 11:40We are pleased to confirm that you refund has been generated already, thanking you kindly for your patience.
Thank-you
PCSA Management
***
Thank-you
PCSA Management
***
Peugeot Citroen South Africa's reply26 Jul 2019, 11:40
Official
We are pleased to confirm that you refund has been generated already, thanking you kindly for your patience.
Thank-you
PCSA Management
***
Thank-you
PCSA Management
***