Customers don't matter

On Friday the 25 January 2019 I phoned Peugeot Tygervalley as I needed a quote on a couple of parts to repair my Peugeot 2008(2014) 1.6 Allure The parts department had already closed for the day and the reception took my query I was then informed that I will get a reply either the following Saturday or latest Monday morning via my e-mail address It is now Thursday the 31 January 2019 and I have not heard a word from anyone about my query I will also add that since Mekor took over the dealership the quality of service has dropped like a brick in a pond all that happened it sank to the bottom If this was still a Peugeot owned dealership things like this would never have happened as Mekor is only concerned about quantity and not quality

John