GK
Gerhard K

1 reviews | Active since Dec 2018

18 Dec 2018, 13:44

Customer sworn at by Peugeot East London (Leeroy)

My vehicle was Towed into Peugeot EL 03/12

Speed sensor was identified as the problem – Peugeot EL could not locate available part – I contacted Peugeot Pinetown to locate available part – Where after I informed Leeroy (Workshop Manager) where part can be ordered from, they ordered part.

Part arrived Friday 14/12

Car was received back 14/12 around 16:00

Car broke down 17:30 and towed to home after Leeroy (Workshop Manager) was not able to assist as he was at a concert and rep**** to msg stating At concert – Tow vehicle

Visited Peugeot EL 18/12 – And informed them to collect vehicle from my home address

Vehicle was collected 08:45.

No contact was made by Peugeot. I called Leeroy (Workshop Manager) around 12:00 whereto I was told that, So many people has worked on my car. I rep**** by stating that that’s beside the point as they were asked to fix the current problem and my car was not fixed properly. He rep**** stating “You know I mustn’t have taken your piece of **** car into my workshop.” As I wanted to start to talk he said “Ag go **** off” And dropped the call. I was on speaker phone therefore there is witnesses re this.

This is completely unacceptable how leeroy has spoken to me and over and above that i am again without a vehicle after Peugeot diagnosing my vehicle with a fault and after i have paid for the so-called problem identified only for the car to break down again with the same symptoms

0
Replies (3)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply19 Dec 2018, 10:33
Official

East London dealership has confirmed that they have been in contact with you and this matter was telephonically discussed.  Apologies for the inconvenience caused. 

Thank-you
PCSA Management 
***

GK
Gerhard K's update19 Feb 2019, 10:58
Reviewer Update
I would just like to thank you Leeroy for all the efforts and going the extra mile in checking every now and again if our vehicle is still 100% after receiving it back from Peugeot. I would also like to thank you for the courtesy vehicle that you have provided during the time that you were repairing our vehicle - Great stuff
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply20 Feb 2019, 10:40
Official
Outstanding feedback Sir, thanking you kindly.  East London dealership will be updated accordingly. 

Thank-you
PCSA Management