ciroen bad customer service

i bought my vehicle in 2015 from Citroen under service plan for 5 years or 100 00km which ever one comes first.

my vehicle is now at 81 000km and i phoned in to book for service only to be told my car service plan had expired. i phoned customer service i received the same response . i was in shock and speechless. i had to travel home from my work place to search for the service plan contract i signed with the dealer. i emailed it to customer care. they rep**** that i shall hear from them. 7 days later im driving from work. the car lost power and a message on dashboard " stop vehicle and have it repaired" came up. i manged to get home which is not far from where i work. next morning i am phoning the customer care and i am told " the contract was loaded incorrectly onto the system, so i can book in for service. i reported that i am not driving my car since it does not have power.

the response i got with regards to above was " your warranty has expired so you will have to transport the vehicle on your own" but the question is , would i be facing this if my vehicle was allowed service on time? would they not have picked the fault on time before i this power failure had occurred if my request was attended 7 days when i first reported my car needs service? please assist as they are being arrogant and telling me i have to pay for my vehicle transportation which is not my fault. had they not sent me up and down my car would have been serviced on time and picked up the problem.