SM
Stephens M

1 reviews | Active since Apr 2016

15 Apr 2016, 10:37

CAR BROKE DOWN FEW DAYS AFTER SERVICE

I booked my car for service at Peugeot Fourways on the 25th February 2016, the car had no issues before the service but few days later I started experiencing serious problems, the car started smoking, displayed these messages \Coolant level too low\", I highlighted this to the dealership and was advised to buy an anti-freezer, the car then showed me additional messages on the 24th March 2016 \"Anti-Pollution System Faulty\", \"Engine Management Faulty\", and eventually it broke down the same day, I took the car back and was quoted R19460 for the car to be fixed:<br> <br> SUMMERY:<br> Before the Service: <br> 1.The vehicle was not smoking<br> 2.There was no display of \"coolant system too low\"<br> 3.There was no display of \"Engine Management Faulty\"<br> 4.There was no display of \"Anti-Pollution System faulty\"<br> <br> After the Services: (Display on the dashboard)<br> 1.The vehicle was smoking<br> 2.Frequent \"Coolant system too low\", highlighted this and was advised to buy \"anti-freezer\" as the car was running out of water or the water was boiling, <br> 3.Occasional message \"Engine Management Faulty\"<br> 4.Occasional message \"Anti-Pollution System Faulty\"<br> <br> Now they don't want to take responsibility,,,POOR CUSTOMER SERVICE!"

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Replies (1)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply15 Apr 2016, 14:19
Official
Hello Thabizo,

PCSA is aware of your complaint, it is noted that your vehicle is out of warranty therefore the said dealership has quoted you accordingly. Please refer to the conference call done via yourself, the dealership and the Case Manager .

Thank-you
PCSA Customer Relations