KN
Khanyisile N

1 reviews | Active since Aug 2014

04 Mar 2017, 13:56

Broke my oil mechanism

<p>I have had my car for three years and have been getting it serviced at Peugeot Northcliff for both minor and major service. Not once have I had a problem with my car.</p> <p> </p> <p>My service plan ran out last year and I simultaneously moved to Durban. I had to get my car serviced and took it to Peugeot Umhlanga three days ago. I paid R3900 for a major service, R600 of which went to oil stuff. </p> <p> </p> <p>I took my car home and when I started it in the evening, the service light blinked on and an oil alert came up on the screen. Now not knowing car things, I thought it was a fluke. </p> <p> </p> <p>Next thing I know, three days later my car is hemorrhaging oil in the middle of a mall parking lot. Being the clueless person I am about cars, I didn't even know what to do because Peugeot is closed on weekends. </p> <p> </p> <p>Not only did I pay thousands of rands to get my car broken, now I'll probably incur additional costs to get this fixed. </p>

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Replies (2)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply06 Mar 2017, 08:22
Official

Good day Khanyisile

Peugeot South Africa acknowledges receipt of your complaint via Peugeot Umhlanga

Kind;y grant Peugeot South Africa Case Manager an opportunity to investigate this matter with the Dealer Principal of the said dealership, and feedback will be granted to you today still.

Thank-you

Bhekie Hlongwane

Customer Relations Manager

Peugeot Citroën South Africa

***/ ***

KN
Khanyisile N's update06 Mar 2017, 10:39
Reviewer Update

I bought three pints of fuel for my car on Saturday because I did not know what was wrong with it.

This Morning, 06 March 2017, I took my car in. The oil thing was fixed.

I asked for a reibur*****t of the oil money. I was told the process for reimbur*****t was too cumbersome, my car was refuelled in stead. I was happy with this compromise.

Even though I will never take my car to Peugeot Umhlanga again, I am very happy about the way they handled my issue.