SK
Steven K
1 reviews | Active since Nov 2016
07 Sept 2018, 13:10
BRAND NEW PEUGEOT BRAKES WITHIN 231km AND REFUSES TO DISCUSS THE MATTER
I bought a Peugeot 208 for my in wife in nGeorge on 4 Sep '18. On 6 Sep'18, the brakes were making a tuck, tuck, tuck.... sound when used. This was confirmed by the salesperson and technician. The car had 221km on the clock. I want to cancel my buy in terms of the consumer protection Council but everyone refuses.
I want to cancel the buy but Wesbank needs a report, PeugeotSA is not prepared to discuss the matter with me and the technician has been busy for 4 hours looking for the fault and has not found it and in the meantime no one is there or advice me on what to do.
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Replies (1)
Peugeot Citroen South Africa's replyOfficial
21 Nov 2018, 16:47Peugeot Citroën South Africa is grateful for your telephonic feedback regarding the brakes noise. Apologies for the Customer Service you had received Sir.
As per your feedback the DP called you and confirmed the repairs will be concluded. You collect the vehicle hence the noise was still evident. After more than 10 days the noise was no longer evident.
We understand your frustration, as this is a very serious issue. I am pleased to hear the fault was resolved.
Please be advised I have requested the job cards. Customer Relations will keep you updated.
Thank-you
PCSA Management
***
As per your feedback the DP called you and confirmed the repairs will be concluded. You collect the vehicle hence the noise was still evident. After more than 10 days the noise was no longer evident.
We understand your frustration, as this is a very serious issue. I am pleased to hear the fault was resolved.
Please be advised I have requested the job cards. Customer Relations will keep you updated.
Thank-you
PCSA Management
***
Peugeot Citroen South Africa's reply21 Nov 2018, 16:47
Official
Peugeot Citroën South Africa is grateful for your telephonic feedback regarding the brakes noise. Apologies for the Customer Service you had received Sir.
As per your feedback the DP called you and confirmed the repairs will be concluded. You collect the vehicle hence the noise was still evident. After more than 10 days the noise was no longer evident.
We understand your frustration, as this is a very serious issue. I am pleased to hear the fault was resolved.
Please be advised I have requested the job cards. Customer Relations will keep you updated.
Thank-you
PCSA Management
***
As per your feedback the DP called you and confirmed the repairs will be concluded. You collect the vehicle hence the noise was still evident. After more than 10 days the noise was no longer evident.
We understand your frustration, as this is a very serious issue. I am pleased to hear the fault was resolved.
Please be advised I have requested the job cards. Customer Relations will keep you updated.
Thank-you
PCSA Management
***