TS
Terri S

1 reviews | Active since Feb 2013

21 Jan 2020, 15:46

BAD SERVICE

SO SO SO DISAPPOINTED IN PEUGEOT ISANDO - TOOK MY CAR FOR A SERVICE - RECEIVED MY CAR BACK WITH A DEEP SCRATCH ON THE FRONT BUMPER !! ALL GOOD THEY SAY THAT THEY WILL FIX IT - AT THEIR COST - HAVE TO BEG FOR DETAILS REGARDING - I DON'T TRUST JUST ANY ONE WITH MY CAR - ( NOT ALOUD TO USE MY OWN PANEL-BEATERS ) THEY WILL HAVE MY CAR A DAY - I AM NOW 5 DAYS IN AND NUMEROUS CALLS TO THEM FOR THEM TO TELL ME MAYBE WE MAKE A PLAN FOR TOMORROW !!!!!! I HAVE A TRACKER IN MY CAR THAT I CAN ACCESS FROM MY PHONE - WHEN I TELL THEM THEY ARE DRIVING THE CAR THEY TELL ME THAT IT IS NOT POSSIBLE. - NOT TO MENTION THAT I RECEIVED A CURTSY CAR WITH ABSOLUTELY NO PETROL IN IT !!!!

SO BAD THAT A SERVICE DEPARTMENT LADY MY THE NAME OF ESME HAS GIVEN ME HER PERSONAL NUMBER TO TRY AND KEEP ME POSTED AS AND WHEN SHE CAN.

THE LAST TWO SERVICES 1 - BOOK NOT SIGNED THAT SERVICES HAVE BEEN DONE. 2 - NO INVOICES RECEIVED AS TO WHAT HAS BEEN DONE TO THE CAR - WILL SEND IT. 3 - MANAGER IS NEVER AVAILABLE TO TAKE A CALL.

0
Replies (2)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply21 Jan 2020, 16:31
Official
Peugeot Citroën South Africa acknowledges receipt of your Hellopeter complaint.  Apologies for the inconvenience caused. 
Customer Relations is currently in communication with Isando dealership, feedback will be granted by tomorrow. 
Remaining at your disposal. 

Thank-you
PCSA Management 
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Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply28 Jan 2020, 11:47
Official
Please be advised the dealership has confirmed that you have collected your vehicle - Customer Relations has been trying to get hold of you.  Once again apologies for the inconvenience caused. your complaint has been escalated to Senior Management

Thank-you
PCSA Management