RB
Ryan B

1 reviews | Active since Aug 2020

20 Aug 2020, 13:46

Bad experience multiple services by Peugot Menlyn

Atrocious customer service from head office after discussing a complaint with them from an abrasive individual. Westvaal Peugot Menlyn has had my vehicle in 4 times for a front left suspension fault for 4 to 5 days at a time. An non peugot trained technician worked on my vehicle and was unable to correctly fit the new suspension causing a knock on the front left side, i was then asked to bring it back so tthat the workshop manager Collin could work on the car as he was apparently the only peugot trained technician, he attempted to correctly fit it but failed to resolve the knocking noise, after complaining a wheel alignment showed that the suspesion knuckle or bottom end was moved by half a centimeter backwards, it too was then replaced but the noise persists. After querying if my vehicle was safe to drive even with the incorrectly fitted suspension I was told to drive it anyway and that nothing bad would happen, which sounds dangerous. The workshop manager said he would contact me with a replacement vehicle so that they could find and fix the problem 2 weeks ago but have not heard back. Very unhappy to have sat without my vehicle for nearly a month after multiple visits, to have a new 208 gt vehicle under warranty and maintenance plan not making any noise when I first took it in and now rattling constantly on the left side, and now today to have had to deal with an unsympathetic abrasive agent upon calling head office to complain about this situation. Get your act together Peugot, unfortunately not suprising that their dealerships are all closing in Pretoria with this kind of service.

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Replies (2)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply27 Aug 2020, 05:39
Official
Apologies for the inconvenience caused Sir - Menlyn dealership will be assisting you with a courtesy vehicle in order for them to address your vehicle complaint, feedback will be granted 
Thank-you
PCSA Management
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply01 Sept 2020, 05:36
Official
Sir, Menlyn dealership has confirmed you have not yet collected their courtesy vehicle and dropped off your vehicle - please can you update the Service Manager at the dealership
Thank-you
PCSA Management