tT
tazabdulrehman T

1 reviews | Active since Sept 2016

17 Sept 2016, 08:48

appalling service

<p>I bought a Peugeot 307cc and I need to replace engine mountings. I placed the order and paid the 50% deposit that was requested and was promised that the parts would be available within 7-10 working days. 21 days later I'm still waiting and after numerous visits to the branch and phone calls to head office I'm now told I've gotta wait a further minimum of 10 days. I don't have transportation and they won't get me a loan car as my car is out of warranty. Their after sales service is pathetic and the staff at the head office Jermaine and Ntombi specifically the most unhelpful people I came across. Peugeot can't keep up with their promises and won't compensate the customer either. Love the cars but will have to rethink this because of the attitude and service from the staff.</p>

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Replies (3)
Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply19 Sept 2016, 11:23
Official

Peugeot South Africa is aware of your complaint regarding your 2008 model vehicle. Due to the fact that the said part is not available Customer Relations has agreed to assist you with a rental vehicle that you have accepted.

Thank-you

Peugeot South Africa

tT
tazabdulrehman T's update20 Sept 2016, 11:44
Reviewer Update

My car maybe 8 years old but it still a Peugeot and the issue here is that parts take a very long time to be available to the customer. Thank you to Peugeot for renting me a car. Pity that I had to resolve to putting my grievances on the social network before you guys realised there is such a thing called customer services.

Peugeot Citroen South Africa
Peugeot Citroen South Africa's reply20 Sept 2016, 11:50
Official

You comment is respectfully noted, apologies for the inconvenience.

Thank-you

Peugeot South Africa