All lies and takes no responsibility and shows no compasion for their customers

<p>I would like to complain about the Isando branch and the level of service received. My car was due for a service, just before it was taken in for a service the engine light came on saying engine fault, this was brought under the attention of the manager Jaco and also the fact that since the engine was replaced just over a year ago that the aircon does not work. I was assured that it would be looked at. I also mentioned about the breaks that needed to be replaced. The car spent nearly two weeks at the dealership for repairs of the above faults and the branch does not even have the decency of providing courtesy cars, we had to use the Gautrain for nearly 2 weeks and you can image what that costs. When we picked up the car and asked about the brakes I was advised that the breaks are fine and just needed a cleaning and no one had record of the aircon that I was asking to be looked at. I was told that the engine needed a software update to get rid of the error for the engine and all is fixed now. Barely drove 5km then the breaks was making the noise again and took it back to Peugeot. Had to leave the car there again and was phoned a few days later and told that I needed to pay over R5K to replace the discs and the break pads. Not sure why they have to lie to the customers like this, 1st it needed cleaning and now it should be replaced? They wanted to charge me even for rewiring the aircon after I complained numerous times that it does not work and they just never seem to have record of this. Jaco assured me that the engine was fixed and that the engine fault will not happen again, low and behold this morning coming to work the light went on again, they should actually repair the engine and not just do some stupid software update and clear the error. Now I am stuck in Midrand and phoned the branch to tell them that the engine is faulty again only to be told that sorry they don’t have a courtesy car for me, so now I have to use the train again till God knows when it will be fixed again. The lady at the services department told me when I phoned her the first time about his engine error that they do have problems with the engine of the 208 and they have recalled them, maybe this is one of the faulty engines, instead of looking at it properly you just clear an error. I need this resolved today and you guys should make a plan for me to have a courtesy car as I am not going to be left stranded again for another 2 weeks. Will definitely go to the newspapers with this as that branch is very dishonest and does not care about its customers</p> <p> </p>