1 reviews | Active since Jul 2011
After scheduled Major service(with no problems reported), Car returned with major issues 6 times on the row
I brought my car for Major Service-24th August(after the light come on that is due around 120K km ) at Peugeot Forways. During the day they phoned me that above the service the front brake pads and disks are for change and rear brake pads. I rejected the quote was quite high for what they quote..., Wanted second opinion.Picked the car and went to Brake specialists, They told me the Rear Pads are way to good to be changed(have lots more mileage to do) Front ones were for change but not the Disks). I did the required changes. Prior to the service We just completed trip to Margate and back to Joburg, and around driving on gravel to OribiGorge etc, ±3000km total, There was nothing wrong with the car, The car was flying .. Long haul drive consumption reported by board computer was 7.2L per 100km. Before the trip in traffic in Fourways the consumption was 8.8-9.2L per 100. A week later after the service I spotted oil drips on the floor of the garage(nothing prior the service) , I drove back and asked to be checked as this is not Ok . Ive been told that the Oil Filter base need to be changed? I rejected the claim, How come was Ok before I came for service.. No answer. Next day we spotted smoke comes from the exhaust - randomly, when start the engine and sometimes when under load(uphill) but random smokes not always.. The consumption by this time went up to 11.5L per100lm. I went again to the garage to query all this as there was nothing like that and there was no faults reported or quoted except the brakes.. Long story short: 1: Valve Seals are worn that why is smoking.. I rejected this as nonsense. Then maybe fuel I put was dirty.. I drove to empty tank Put new fuel.. Same.. Car Under performing No Boost , Then Oil level start droping every few days.. I had to top up.. Workshop Manager Sheldon suggested that is Ok for car on this Age to smoke and use Oil(125000km Its Ok??) How they sell new Vehicles that need to Engine Overhaul at 120000km?? After one of the visits I received the Vehicle late in the evening with Battery terminal not clamped down, Computer reported Electrical Charging system fault, Sheldom - The workshop managesr then suggested that the error might've been because they wahsed the car and maybe there is water in the Alternator and will dry and be OK I drove off . I only picked up that the terminal was not tied up next morning when I was visually examining the engine compartment. Then I spotted that the Radiator has a extensive dents (fresh dents) that were not there prior to my visit there.. I made pictures .. The Air Box from the air cooler was not tied up, Bolts missing ..(documented this too). I went back again and pointed this to the managers, They agree that is Not Ok and will replace the Radiator,Cam Cover, and "Other" parts at their cost..(Never received paperwork for that )Ordered Radiator and parts from Ex France.. While Waiting Oil and petrol usage was still high.. Went ones for them to top up original Oil, but then I bought 5L to top up every week.. Car still not working properly and uses now 12.3L /100km More than my backie .. Then before Radiator came to stock,the Major Engine Fault message came on the screen. I drove immediately for diagnostic.. This time the acestment and conclusion was "Timing Chain is stretched"(can you believe it) So thats why is smoking and Out of Tune , This is the reason for No power, and High Fuel usage.. I said Ok, If you said so.. It happen that they apparently "received" the Radiator in the mean time so I can bring it next morning for all fixes at same time. for 2 days was there.. After receiving it 2 days later.. Radiator was changed, aswell as (been told) Timing chain tensioner pulley and "other" parts at their cost.. Car was even worst off.. No power when Overtaking,12.5L /100km average usage.. Smell (smoke from engine compartment, Then I posted complain to Peugeot SA with Pictures and chronological events history, They responded on my second email(shorter version). To give credit Bhekie responded and was quite concern, Said that will be in contact with the garage and let me know. later he told me that he spoke with Garage Principle and they suggested me they want to meet me and talk about this. I told him I dont want nothing from them I don' trust them at all.But he said Lets give a try and we will take it from there.. After I meet with the Garage Principle and Service manager they suggested to bring the car for assessment "To see what they can do", I was not feeling comfortable , I said to them I dont believe their stories,, and I don't trust them. But they covinced me that it will be Ok. I booked the car, It went for 2 days (I suggested for them to take their time, so no more half job done, Loose bolts and parts..). Wednesday(Third day) I received email that they diagnose it now, and all problems (3rd story) are because the Head gasket is leaking oil . Thats why is smoking and does not have power. In a matter of GOOD WILL they put the quotation of R12500 to Peugeot SA and the(of co****) Rejected it . So now is for my account.
I Rep**** to service adviser that this is unacceptable, I just want my car back or whatever left of it.. and I dont want to talk to anyone..I will come later and picked up.
Later that day I walked in the showroom, I saw the service adviser in the office of the Workshop manger, I stepped back because I did not want he to see me, I was not feeling as talking to anyone.. I just wanted my car back. She came and saw me, She asked How I am, I made comment "This is most expensive Car Wash in the country" Because they are best at washing the car.. I asked he to walk outside with me to examine as my witness the car. I opened the bonnet and the first thing we see the Coolant expansion bottle full of liquid (darkish color) not as I brought it on Monday. I asked her to call Workshop manager Sheldon at that point to showed him that, The Liquid was up to the breather pipe.Like 1.5L more coolant. Thais unacceptable. I said few words like this storry they pull is B^&l S$*t ,I cant believe it and buy it. I was not happy at all how they wreck my car. I wanted to use it for holiday trip as is 7 sitter and that why we have it. Now I have to settle with the bakie. Surprise Surprise... I receive call from Bhekie (excellent adviser) - the Peugeot Customer complain agent, He informed me that Sheldon informed him that I was swearing at All staff at the garage.. I did not talk to anyone except the service adviser and him, And Yes when they try to pull wool on front of your eyes you can say that their story is B^&l S$*t, how this is swearing. And me saying that they are *********** because they wreck my car, Is that swearing ??
Be Aware of Peugeot Forways, If I knew what will happen I WILL NEVER PUT MY FOOT IN THIS GARAGE and ever again.
Take Pictures of or mark the essential parts as Turbo, Radiator, Alternator Battery ,(they will quote you for new one) etc.. They will come story that You are dreaming that nothing was wrong with the car.. And you loose the battle with BIG CORP. We are nothing for them Just Uneducated, Unqualified ants ... I really feel for all those unsuspected clients that pay for their mishaps, or to push their bottom line with not necessary repairs, or inflicted damages..
