SG
Susan G
1 reviews | Active since Oct 2021
21 Oct 2021, 13:34
Terrible experience
Absolutely shocking experience with this company relocating my 2 small dogs from Cape Town to Lisbon, complete lack of transparency from them and blatantly **** about available flights just to get the deposit and business, they were left for nearly 5 hours at Joburg airport before they were collected on a really hot day. You basically get what you pay for and don’t be fooled that their rates are better than other companies in the end they are not.
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Petport's replyOfficial
16 Nov 2021, 09:13Good Day Susanne, We wanted to give this an opportunity for the relocation to come full circle and for you and your family to leave on a great note. Please note that travelling during this worldwide pandemic is no easy task. Our team did the absolute best we could for you and your family with the shortcomings experienced. We investigated and queried directly with you, and we were both not able to find the information you stated of us promising flight routings out of Cape Town. I do believe this was the catalyst. Please know we intend to use this relocation experience as a training platform to make sure that clients only experience the best from their PETport Team. Please know that even though this was not the best experience for you, your Fur babies arrived safe and sound according to the very strict airline regulations regarding crate sizes. We know the issue was information sharing and we have in turn started weekly training sessions to make sure our team keep their clients informed of every regulation and step in getting fur babies home safely.
We wish you and your family all the best in your journey!
PETport Team
We wish you and your family all the best in your journey!
PETport Team
Petport's reply16 Nov 2021, 09:13
Official
Good Day Susanne, We wanted to give this an opportunity for the relocation to come full circle and for you and your family to leave on a great note. Please note that travelling during this worldwide pandemic is no easy task. Our team did the absolute best we could for you and your family with the shortcomings experienced. We investigated and queried directly with you, and we were both not able to find the information you stated of us promising flight routings out of Cape Town. I do believe this was the catalyst. Please know we intend to use this relocation experience as a training platform to make sure that clients only experience the best from their PETport Team. Please know that even though this was not the best experience for you, your Fur babies arrived safe and sound according to the very strict airline regulations regarding crate sizes. We know the issue was information sharing and we have in turn started weekly training sessions to make sure our team keep their clients informed of every regulation and step in getting fur babies home safely.
We wish you and your family all the best in your journey!
PETport Team
We wish you and your family all the best in your journey!
PETport Team