Stress caused me to go elsewhere.

At the beginning I felt that this was a professional company and everything was going smoothly. But as time went on, I had to keep chasing for information and discovering things that hadn't been pointed out. In addition I was misinformed about certain requirements and I became very stressed. I didn't feel comfortable handing my dog over to them and so I decided to move companies, even though I knew I'd lose my 15% deposit. In emails to the manager, I diligently highlighted the issues and reasons for cancelling with them but it seems that their only interest was to protect their employees. I've no doubt they'll respond to this review stating that they were exemplary but I have evidence that proves otherwise. It's a shame that profit is more important than customer service. And I've learnt a lesson - get a few quotes in to compare before committing as I was astounded by how much I saved by going elsewhere.