Pathetic service

So dissatisfied with Petport. We started a relocation process which was halted by an import permit being turned down so we had to make alternative arrangements for our fur baby. He was delivered late at night on the first occasion at the boarding facility and then again to his final destination after 10pm and delivered on the road. All the while NO communication from Petport, we have to call in and beg for information on our baby's whereabouts. The consultant promises to phone you back and never does. The most pathetic one is that we provided 2 servings of food for our baby as that's all we were allowed to send but there's no confirmation as to whether he received this food. Also his vaccine card and 2 months supply of nexgard have gone astray, yet it was supp**** in a sealed zip bag. The incompetence is really frustrating. Worst experience ever.