1 reviews | Active since Jul 2022
Not a pleasant experience
I do no recommend this company to transport pets. I chose them based on their reviews but sadly my experience was traumatic to say the least and my animals ended up suffering for the incompetence of the agent. The service provided was unprofessional, there is no escalation process, agents pick and choose when they get back to you and if they want to get back to you. There is no transparency on the process. You literally have to beg for information and for information to be put in writing. I was eventually assigned another agent as my pets were leaving the country (a week later than originally arranged) because of the original agents incompetence. PETport made transporting my pets to the UK extremely stressful. On a positive note, the agent assigned at the very end was lovely and super helpful.
Thank you for taking the time to share your feedback regarding your PETport Experience. Please know we value all our clients feedback both past and present on their PETport Relocation Experience. We have highlighted that we moved you across to a new agent due to your frustrations with your agent. But please note that the delay in travel was due to limitations currently experienced with airlines. Finding a flight a week later after your desired date is not uncommon at all especially since AVI (live animals) are limited with availability and space specifically for the UK. I sincerely apologise for your frustrations, but please note we worked hard to finish your relocation on an amazing note that we as PETport can be proud of. We appreciate you for acknowledging this as well. Please note all your concerns and frustrations have been taken seriously and these are being dealt with accordingly, internally.
Thank you for allowing us to be a small part of your relocation experience, we wish you and your family all the best in your future endeavours.
Thank you for taking the time to share your feedback regarding your PETport Experience. Please know we value all our clients feedback both past and present on their PETport Relocation Experience. We have highlighted that we moved you across to a new agent due to your frustrations with your agent. But please note that the delay in travel was due to limitations currently experienced with airlines. Finding a flight a week later after your desired date is not uncommon at all especially since AVI (live animals) are limited with availability and space specifically for the UK. I sincerely apologise for your frustrations, but please note we worked hard to finish your relocation on an amazing note that we as PETport can be proud of. We appreciate you for acknowledging this as well. Please note all your concerns and frustrations have been taken seriously and these are being dealt with accordingly, internally.
Thank you for allowing us to be a small part of your relocation experience, we wish you and your family all the best in your future endeavours.