PETMAD poor service!

**Subject: Non-Delivery and Failure to Refund – PETMAD**

I am extremely frustrated with the poor service and lack of accountability from PETMAD.

On 28/02/2026, I placed an online order with PETMAD to the value of R1120.25, with an expected delivery timeframe of 2–3 days.

When my order did not arrive, I followed up multiple times:

* **07/03:** Contacted the company via WhatsApp – advised they were waiting for stock. * **10/03:** Contacted them again requesting an update or refund – again told they were waiting for stock. * **16/03:** Only 2 items from my order were delivered, with no prior communication. I requested a refund for the outstanding items – no response received. * **24/03:** Followed up again via WhatsApp – no response. I was then contacted from a private number and told the WhatsApp quick reply system was offline. * **27/03:** Contacted the private number requesting a refund – advised the director was travelling and payment would follow. * **01/04:** Attempted contact via WhatsApp again – no response. Contacted the private number and was told there was a bank issue. * **07/04:** Followed up again – told they were still awaiting feedback.

To date, I have received neither the remaining items nor my refund.

This ongoing delay, lack of communication, and repeated excuses are completely unacceptable. I have made every effort to resolve this matter directly, but PETMAD has failed to take responsibility.

**I am requesting an immediate refund for the outstanding items.**

If this matter is not resolved urgently, I will escalate it further through the relevant consumer protection channels.

I would strongly caution others against using this company based on my experience.