PetMad
Unclaimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
PetMad
Unclaimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Apr '26 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAL
Anwar L
1 reviews | Active since Sept 2026
10 Sept 2026, 12:14
1-Star Review I paid R1,890
1-Star Review I paid R1,890.00 for pet food through *PetMad's* online store and never received my order. After weeks of excuses about stock delays, I was promised a refund. Five months later, I still have not received my money back. Messages are ignored, and all I've received are empty promises and the run-around. Based on my experience, I cannot recommend this company and would strongly advise others to avoid it. ⭐
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Anwar L
1 reviews | Active since Sept 2026
10 Sept 2026, 12:14
1-Star Review I paid R1,890
1-Star Review I paid R1,890.00 for pet food through *PetMad's* online store and never received my order. After weeks of excuses about stock delays, I was promised a refund. Five months later, I still have not received my money back. Messages are ignored, and all I've received are empty promises and the run-around. Based on my experience, I cannot recommend this company and would strongly advise others to avoid it. ⭐
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Shaun C
1 reviews | Active since Aug 2026
14 Aug 2026, 15:18
Petmad Pet formerly known as Barking Mad selling petfood products ****ming online customers
How many people are still being ****med by Petmad on their website taking monies paid for items not in stock and not refunding. Irate customers should lay formal collective charges against these ****mers
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Shaun C
1 reviews | Active since Aug 2026
14 Aug 2026, 15:18
Petmad Pet formerly known as Barking Mad selling petfood products ****ming online customers
How many people are still being ****med by Petmad on their website taking monies paid for items not in stock and not refunding. Irate customers should lay formal collective charges against these ****mers
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Replies (0)BL
Blou L
1 reviews | Active since Aug 2022
20 Jul 2026, 20:04
*****ent company: DO NOT purchase from PetMad
This company is actively committing ***** - they take orders and payments via PayFast but do not respond to emails, WhatsApp messages or calls and there no are no updates on my order after 10 days. I have lodged a case of ***** with both PayFast and my credit card company.
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Blou L
1 reviews | Active since Aug 2022
20 Jul 2026, 20:04
*****ent company: DO NOT purchase from PetMad
This company is actively committing ***** - they take orders and payments via PayFast but do not respond to emails, WhatsApp messages or calls and there no are no updates on my order after 10 days. I have lodged a case of ***** with both PayFast and my credit card company.
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Replies (0)MM
Marc M
1 reviews | Active since Oct 2016
18 Jun 2026, 16:09
Lack of Goods & Refund
Only giving one because there is no "0" rating. The items ordered total around R3000. I drove to the supposed warehouse. There were a whole lot of people doing a whole lot of nothing. No stock in site. Complete shock to see a customer come look for his good 3 weeks after the order was placed. The warehouse manager looked extremely dodge. He handed me over to an administrator that claimed off the bat the company was not experiencing money problems and she was loading refunds but when asked why the company was still listing goods for sale she went quiet. This is a **** of note and I assume they are making loads of monies ripping customers off. Here's some contact numbers as the ones listed go unanswered. Cell: ***
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Marc M
1 reviews | Active since Oct 2016
18 Jun 2026, 16:09
Lack of Goods & Refund
Only giving one because there is no "0" rating. The items ordered total around R3000. I drove to the supposed warehouse. There were a whole lot of people doing a whole lot of nothing. No stock in site. Complete shock to see a customer come look for his good 3 weeks after the order was placed. The warehouse manager looked extremely dodge. He handed me over to an administrator that claimed off the bat the company was not experiencing money problems and she was loading refunds but when asked why the company was still listing goods for sale she went quiet. This is a **** of note and I assume they are making loads of monies ripping customers off. Here's some contact numbers as the ones listed go unanswered. Cell: ***
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Helen R
1 reviews | Active since Feb 2026
13 Apr 2026, 13:52
PETMAD poor service!
**Subject: Non-Delivery and Failure to Refund – PETMAD** I am extremely frustrated with the poor service and lack of accountability from PETMAD. On 28/02/2026, I placed an online order with PETMAD to the value of R1120.25, with an expected delivery timeframe of 2–3 days. When my order did not arrive, I followed up multiple times: * **07/03:** Contacted the company via WhatsApp – advised they were waiting for stock. * **10/03:** Contacted them again requesting an update or refund – again told they were waiting for stock. * **16/03:** Only 2 items from my order were delivered, with no prior communication. I requested a refund for the outstanding items – no response received. * **24/03:** Followed up again via WhatsApp – no response. I was then contacted from a private number and told the WhatsApp quick reply system was offline. * **27/03:** Contacted the private number requesting a refund – advised the director was travelling and payment would follow. * **01/04:** Attempted contact via WhatsApp again – no response. Contacted the private number and was told there was a bank issue. * **07/04:** Followed up again – told they were still awaiting feedback. To date, I have received neither the remaining items nor my refund. This ongoing delay, lack of communication, and repeated excuses are completely unacceptable. I have made every effort to resolve this matter directly, but PETMAD has failed to take responsibility. **I am requesting an immediate refund for the outstanding items.** If this matter is not resolved urgently, I will escalate it further through the relevant consumer protection channels. I would strongly caution others against using this company based on my experience.
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Helen R
1 reviews | Active since Feb 2026
13 Apr 2026, 13:52
PETMAD poor service!
**Subject: Non-Delivery and Failure to Refund – PETMAD** I am extremely frustrated with the poor service and lack of accountability from PETMAD. On 28/02/2026, I placed an online order with PETMAD to the value of R1120.25, with an expected delivery timeframe of 2–3 days. When my order did not arrive, I followed up multiple times: * **07/03:** Contacted the company via WhatsApp – advised they were waiting for stock. * **10/03:** Contacted them again requesting an update or refund – again told they were waiting for stock. * **16/03:** Only 2 items from my order were delivered, with no prior communication. I requested a refund for the outstanding items – no response received. * **24/03:** Followed up again via WhatsApp – no response. I was then contacted from a private number and told the WhatsApp quick reply system was offline. * **27/03:** Contacted the private number requesting a refund – advised the director was travelling and payment would follow. * **01/04:** Attempted contact via WhatsApp again – no response. Contacted the private number and was told there was a bank issue. * **07/04:** Followed up again – told they were still awaiting feedback. To date, I have received neither the remaining items nor my refund. This ongoing delay, lack of communication, and repeated excuses are completely unacceptable. I have made every effort to resolve this matter directly, but PETMAD has failed to take responsibility. **I am requesting an immediate refund for the outstanding items.** If this matter is not resolved urgently, I will escalate it further through the relevant consumer protection channels. I would strongly caution others against using this company based on my experience.
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