Very poor communication s****s and lack of transparency left a bitter taste in the mouth

When I made an inquiry to book my daughter's 2 cats on a return flight from PE - CT I was given a very confusing quote. Not once was I told the quote is based on a single flight, we went ahead and had the Rabies shots done immediately as it had to be done within no less than 14 days waiting period, not once did Linde whom I dealt with mention that the cats must have inoculations done before traveling. I asked why it wasn't mentioned when the Rabies shot was mentioned and I was told it was under one of he attachments sent to me. I opened the attachment "Important Info" where it was NOT mentioned at all. I was then told by the Manager that it was mentioned under "crate dimensions and requirements." Linde suggested we send pics and dimensions of our 2 crates for approval and as she gave us the thumbs up and we already "ticked" that box, I had no reason to open an attachment confirming what we already established, as our crates comply. In omitting to tell us about the inoculations which needed to be done 14 days prior to the flight, we had to cancel the entire deal, as they were meant to travel within a day of my daughter's booked flights to and from CT. In fairness they did reduce the 2nd flights price by 50% to compensate for not stipulating their quote was based on a single flight and not return as requested. We ended driving from CT to PE to collect our daughter and cats and return immediately to Cape Town and will do the return trip by car as well