Petlounge offers very unreliable services.

I have had multiple poor experiences with Petlounge, and it’s essential for others to know about their unreliable services. The office hours listed on their website and at their premises are completely inaccurate. Do not trust the drop-off and pick-up times provided in your booking confirmation; they are often wrong. Pets end up being kept in their crates for far longer than necessary due to disorganized and unprofessional service.

I’ve used Petlounge several times, and the experience has gone from bad to worse. On multiple occasions, I’ve arrived at the specified drop-off time only to find the office closed. Calls to the provided numbers go unanswered, and staff often show up an hour or two late.

The most egregious experience happened on December 26th. Despite receiving a confirmed booking with clear drop-off and pick-up times, I drove five hours to their facility, only to find no one there. A staff member from a nearby office informed me that Petlounge doesn’t operate during the times they had specified in my confirmation email.

I emailed them to ask why my booking was accepted when they were closed, but—unsurprisingly—I received no response. No one ever replies to emails or phone calls.

This lack of accountability and respect for pet owners and their animals is unacceptable. Pets deserve better, and so do their owners. I cannot recommend Petlounge and will be looking for alternative services going forward.