DE
Dean E
1 reviews | Active since Jan 2015
30 May 2024, 17:21
No updates!!!!
Disgusting service. We had our pets travel from JHB to Cape Town International. We arrived at the scheduled time only to find out the animals have not arrived. The airline did not let the pet travel agent know and not me as a pet parent. We have a 2 hour drive to the west coast and no consideration is given and no update provided!!! This is a very serious matter as these animals lives don’t have a price tag!!! 10/10 would NOT recommend!!!!
Helpful (0)
Replies (1)0
Replies (1)
Bid Air Cargo's replyOfficial
09 Jul 2024, 08:56Hello Dean,
Thank you for bringing this matter to our attention. We understand your concern and sincerely apologize for any inconvenience caused. Rest assured, we take such feedback seriously. Our managers will investigate this issue thoroughly and will personally reach out to you.
Please expect to hear from us. Your satisfaction is our priority, and we appreciate your patience.
Best regards,
PetLounge
PetLounge
Bid Air Cargo's reply09 Jul 2024, 08:56
Official
Hello Dean,
Thank you for bringing this matter to our attention. We understand your concern and sincerely apologize for any inconvenience caused. Rest assured, we take such feedback seriously. Our managers will investigate this issue thoroughly and will personally reach out to you.
Please expect to hear from us. Your satisfaction is our priority, and we appreciate your patience.
Best regards,
PetLounge
PetLounge